Library facilities are open to those with UCSF ID, though selected spaces remain closed with services available remotely. See timeline for reopening.

Student IT Support

The Tech Commons Help Desk and computer labs and classrooms are closed for in-person use until further notice, but there is a range of tools and support to help you connect, teach, and learn during campus closures. Contact us to request remote computer support.

For students

We can provide one-on-one hands-on tech support for your personally owned devices to help you to comply with current requirements for IT Security. Contact us to make an appointment.

For faculty and program coordinators

Our IT experts in the Library Tech Commons, in collaboration with IT Field Services Health Desk, can coordinate the setup of new student computers prior to the start of their program — so that everyone is ready for teaching and learning when classes start. Contact us to schedule an orientation.

Orientation process

  1. Students complete a pre-orientation survey
    • we collect details about the computer they will use for their UCSF education
    • we gather information for scheduling a virtual one-on-one setup of their personally owned devices
    • we clarify the UCSF student tech requirements
  2. We deliver a live orientation via Zoom with a presentation followed by Q&A (slides provided in advance.)
  3. We schedule and complete a virtual one-on-one tech setup with each student that completed the survey

We welcome all IT questions. If we can't resolve it, we'll refer you to the right place to get the problem fixed.

Meet our IT experts

Stephen Fernandez
Expertise: hardware/software assessment, device encryption and security, wireless and remote connectivity
Kirk Hudson
Expertise: IT manager escalation
The Tech Commons Help Desk is a one stop shop! By the time I leave, I’ve resolved my original tech question, and a handful of other nagging tech issues I had almost forgotten I had.
Faculty, School of Medicine
I almost always get answers for my tech questions at the Tech Commons Help Desk, and when they don’t have an answer they refer me to someone who can solve my problem. This level of service saves me time, and reduces my frustration.
Staff, Department of Surgery

Contact us

Have a question? There’s a host a helpful information in our Help Center. If you can’t find your answer, contact us.