Student IT Support - UCSF Library

For students

We can provide one-on-one hands-on tech support for your personally owned devices to help you to comply with current requirements for IT Security. Contact us to make an appointment. The Tech Commons Help Desk is staffed by UCSF IT Services Monday – Friday from 11:00am to 1:00pm.

We welcome all IT questions. If we can't resolve it, we'll refer you to the right place to get the problem fixed.

For faculty and program coordinators

Our IT experts in the Library Tech Commons, in collaboration with IT Field Services Health Desk, can coordinate the setup of new student computers prior to the start of their program — so that everyone is ready for teaching and learning when classes start. Contact us to schedule an orientation.

Orientation process

Students complete a pre-orientation survey
- we collect details about the computer they will use for their UCSF education
- we gather information for scheduling a virtual one-on-one setup of their personally owned devices
- we clarify the UCSF student tech requirements
We deliver a live orientation via Zoom with a presentation followed by Q&A (slides provided in advance.)
We schedule and complete a virtual one-on-one tech setup with each student that completed the survey

Technology news

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Apple Support Challenges

The Tech Commons Help Desk is a one stop shop! By the time I leave, I’ve resolved my original tech question, and a handful of other nagging tech issues I had almost forgotten I had.

Faculty, School of Medicine

I almost always get answers for my tech questions at the Tech Commons Help Desk, and when they don’t have an answer they refer me to someone who can solve my problem. This level of service saves me time, and reduces my frustration.

Staff, Department of Surgery

Contact us

Have a question? Check our Help Center for frequently asked tech questions. If you can’t find your answer, contact us.