Kirk Hudson
Kirk Hudson
Kirk is the Tech Commons and Facilities Manager

Apple Support Challenges

Apple has released an operating system upgrade to macOS 11 Big Sur, along with new computers that use the M1 processor. Because Apple does not make updates available to other software providers ahead of time, it will take months before these new products can be supported on the UCSF network. See macOS Big Sur Status Update for the most current information about Big Sur and M1 processors being supported on the UCSF network.

Computers with an M1 processor

The M1 processor is a major hardware change, and software vendors are working on new, compatible versions of their products. Please be aware that if you get a new computer from Apple with an M1 processor, you may not be able to connect to the UCSF network with that device until engineers approve support for M1 processors on the UCSF network. 

Big Sur operating system

Apple’s latest operating system is not compatible with components of the UCSF IT Security Suite. Please don’t upgrade your existing Apple device to macOS 11 Big Sur until testing is completed and UCSF IT Service Desk confirms that they can support Big Sur.  

Rest assured that UCSF campus IT technical teams are testing and escalating issues with software vendors to help expedite support for these new Apple products. 

If you have questions, please contact the IT Service Desk or call 415-514-4100.