Troubleshooting Off-Campus Access
- Subscription contracts with journal and database publishers require the Library to restrict access to faculty, staff, and currently enrolled students of UCSF.
- Most of the Library’s online resources are also available when off-campus, after authenticating as a member of UCSF.
When you click to get full text articles or ebooks provided by the UCSF Library, you will be prompted to log in with MyAccess credentials.
- No software or computer set-up required (unless you prefer to use the simple bookmarklet below)
- No need to log in again during the same session, as long as you remain logged into MyAccess
Not starting from the Library website?
Drag this button to your bookmarks toolbar → Reload via EZproxy
Problems Accessing a Journal or Database?
- The Library does not subscribe to this particular online journal or issue. Check the Library Catalog to determine holdings.
- The Library needs to adjust the EZproxy configuration for the resource you are trying to reach. Report the problem.
- You've gone straight to a journal's website from off campus, rather than going through the UCSF Library website. Install and use the bookmarklet to reload the page through EZproxy.
- Your MyAccess login is invalid. Verify your account.
- Review the FAQ
What About vpn@UCSF?
EZproxy does not replace vpn@UCSF as they serve different purposes. As part of the university IT infrastructure, VPN will continue to support a broad range of academic activities requiring remote connection.
EZproxy is a service provided by the Library for the single purpose of providing remote access to library-licensed content.
- Need help with EZproxy? Contact Library Support. If you are having problems with a specific resource please include the URL you are trying to access in your message.
- More detailed information about MyAccess is available from the UCSF IT website.
- More detailed information about vpn@UCSF is available from the UCSF IT website.
- For help with vpn@UCSF, please contact the UCSF IT Service Desk. Submit a ticket online or call (415) 514-4100.