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BATCo document for Province of British Columbia 23 April 1999

SECRET
BATCO TECHNOLOGY CENTRE
Regents Park Road, Southampton
STATUS REVIEW NOTES
covering the period
March to December, 1990
This document summaries the status of the work areas descibed in the BATCo
Technology Centre Revised 1990 Work Programme. As the review covers areas such
as. Product and Process Development and Technical Support to Operating Companies
within the Group. it contains sensitive, commercial information and should be treated
as confidential.
C 1991 SATCo. Do not copy or slxm to unauftrwW persam
BATCo document for Province of British Columbia 23 April 1999

SECRET
BATCO TECHNOLOGY CENTRE
Regents Park Road, Southampton
STATUS REVIEW NOTES
covering the period
March to December, I M
CONTENTS
PAGE
Product Development 1-29
Process DeveloWent 30-51
Consumer Research & Product Testing 52-58
Labo(atory Services 69-73
0 1 991 SATCO. Do not copy or Show to urakifliorised pwsons.
BATCo document for Province of British Columbia 23 April 1999

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PRODUCT DEVELOPMENT
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BATCo document for Province of British Columbia 23 April 1999

PRODUCT DEVELOPMENT
WORK AREA 902.01.100
LOCAL PROJECT NUMBER:
PROJECT REVIEW PERIOD: March - December 1990
REVIEW TITLE: LONGSTOP
PERSON RESPONSIBLE: C.R. Jenkins; A.G. Stephenson
FUNDING SOURCE: BAT(UK&E) Marketing
PROJECT OBJECTIVE:
To test the hypothesis that longer filters on 'full flavour' products for the Middle East
give products of greater consumer acceptability than products with current dimensions.
REVIEW TEXT:
Products have been developed using both current 20 mm filters and with 25 mm fibers
to meet the expected revised delivery constraints (8 mg PMWNF, 0.5 mg nicotine) in
the WkkAs EasL These products explored a rarige of options at each filter length and
products were selected VW demonstralled'good'smoking mechanics and'acceptable'
taste characteristics. Selected options were consumer tested against current products.
The consumer test results Indicate that for two Wands, the brW filter version was
preferred over both 1he current prodtict and to 20 mm firm lower tar version. For the
third brand, the 20 mm filter kwiertar version was preferred overthe 25 mm filter version
and was considered similair to to exisft higher delivery product Marketing
Department are conakftring the implimSorts of this study.
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BATCo document for Province of BritiSh Columbia 23 April 1999

2
PRODUCT DEVELOPMENT
WORK AREA 902.01.100
LOCAL PROJECT NUMBER. 902.01.101
PROJECT REVIEW PERIOD: March - December 1990
REVIEW TITLE.- AMPLIFIER
PERSON RESPONSIBLE: A.G. Stephenson
FUNDING SOURCE: BATCo
PROJECT OBJECTIVE:
To determine the sensory consquences, for use style cigarettes, of blending together:
(a) different styles of Virginia and Sudsy tobaccos
and
(b) varying the blend proportions; of these styW.
REVIEW TEXT:
The work under this project has been ow"ted and will be issued as a Technology
Centre Review shortly.
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BATCo document for Province of British Columbia 23 April 1999

3
PRODUCT DEVELOPMENT
WORK AREA 9MO1.100
LOCAL PROJECT NUMBER: 902.01.102
PROJECT REVIEW PERIOD: March - December 1990
REVIEW TITLE: Project 'BOX'
PERSON RESPONSIBLE: C.C. Greig
FUNDING SOURCE: BATCO/PDSG
PROJECT OBJECTIVE:
With BATCO. there are many casings and casing processes used. but there is no truly
scientifically based understanding of what are the best materials (and their sources)
and how best to process them to attain the best subtective results. ProjW 'BO)('
addresses these questions in a five-stage protocol.
REVIEW TEXT:
Since the protocol was agreed by the PDSG in late October. all necessary materials
have been assembled but the BAT(UK&E) stem requirement and de4rde"on have
prevented a starL
The first three of the stages agreed and anticipated completion dates we as Wkws.
Throughout. strong wriphasis on subjective evaluation by panel and ad hoc evaluation
will back up normal physical and chemical analy@ data.
Stage I - Casing Levels
1. The Burley portion of a oomrrwcial U.S. style blend is to be treated at 3 (high,
low, normaQ levels with a commercial casing, in CLD and non CLD form.
2. Sub samples wig be used to investigate bulking time effects (none. 4 hrs.. 24 hrs.). 4N.
- completion of Stage I end second quarter 1991. C)
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BATCo document for Province of British Columbia 23 April 1999

4
Stage 2 - Cuing Uniformity
1. Sampling of materials into/ouVduring CLD. in and possibly between operatiom.
in besVworst case practical situations vAll be considered. PP&D have indicated
that #W may wish to become involved in this stage.
- completion dependent upon discussion with PP&D.
2. Blending of high, low and normal materials from Stage I will give a correct average
casing level but high variability and this can be compared directly with the normal
sample in Stage 1.
completion of this stage. end second quarter 1991.
Stage 3 - Casina/Blend Interaction
A ecrossovee experiment on which heavy casings are applied to Light Burley bkwds
and vice versa, plus controls, with analyses as in Stage 1. will be carried out
completion by end third quarter I 991.
0 1991 SATCO. Do W copy or show to uneudwrised pwwns.
BATCo document for Province of British Columbia 23 April 1999

PRODUCT DEVELOPMENT
WORK AREA 902.01.100
LOCAL PROJECT NUMBER: 902.01.1
PROJECT REVIEW PERIOD: February - December 1990
REVIEW TITLE: Project Baize
PERSON RESPONSIBLE: B.C. Harding
FUNDING SOURCE: BATCO/PDSG
PROJECT OBJECTIVE:
To develop a 7 mg US-blended product via readily commarcialisable materials which
matches the smoke sensory qualily of 12 mg USB products, e.g. Marboro-Middle East
Marlboro Lights - USA.
REVIEW TEXT:
Four samples. incorporating principles previously identified as successful in a recent
project (FELT) which fulfilled a simillar objective within to flue-cured Virginia segment,
have been produced based on:
(1) elevated bkwd nicotine
(111) reduced density through high expanded tobacco usage
(III) carefully chow balance between filter pressure drop and ventilation
Sample 1 evaluates the potential of a very high nicotine cuttivar (YI) recently developed
by B&W. Samples 2 and 3 oxen** the effects of drawing ft nicotine principally from
the Virginia and Burley sub-Nands respectively. whereas in sample 4. part of gm
flue-cured and Burley lamina has been replaced by CPCL-9 In such a way VW
flue-curedlBurley balarim is maintained. Cigarette design features ha" been sewed
to achieve the 7 mg PMWNF delivery largeL
Recognising that within Project FELT, several series of samples were required before
a match to the nominated target was achieved. it is lowly that further samples will be
required to attain satisfactory matches to the nominated brands in this objective. C)
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BATCo document for Province of British Columbia 23 April 1999

6
PRODUCT DEVELOPMENT
WORK AREA 902.01.100
LOCAL PROJECT NUMBER: 902.01.107
PROJECT REVIEW PERICO: March - December I 990
REVIEW TITLE: 'Ageing Studies'
PERSON RESPONSIBLE: C.C. Greig
FUNDING SOURCE: BATCO/PDSG
PROJECT OBJECTIVE:
To confirm or deny that a positive effect on tobacco maturity can be gaiirod through
spraying with alcohol.
REVIEW TEXT:
Although there were earlier indicabons that positive effects could be obtained by alcohol
spraying oft tobacco, study of a wider variety of grades revealed that the effect was
not consistent There was an indilcabon that lower quakV grades could bone* from
the treatment, but that goodVexcellerit tobaccos were either unaffected or damaged.
In fight of cost and safety considerations of large scale treatment further work has been
abandoned.
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BATCo document for Province of British Columbia 23 April 1999

7
PRODUCT DEVELOPMENT
WORK AREA 902-01.100
LOCAL PROJECT NUMBER: 902-01.108
PROJECT REVIEW PERIOD: September - December 1990
REVIEW TITLE: Project Globe It
PERSON RESPONSIBLE: B.C. Harding
FUNDING SOURCE: BATCGIPDSG
PROJECT OBJECTIVE:
To up-date our knowledge on major competitive brands world-wide by:
(a) Competitor strategy on product design
and
(b) Strategic differences in the products offered to different markets.
REVIEW TEXT:
The brands and markets were selected following discussions with Inlemational Brands
Unit BATCo. Selection was based primarily on two factors:
(I) Internationalism of Om brand
(11) Markets where there Is sufficiont freedom fm manufacturers to produce the
brands as fty would wish. The exception to fft rule Is Australia, where two
is a requiremerit to use a significant proportion of local tobaccos. but It Is one of
the low markets which may Wien* the potential appkadon of ammonia
technology in Virginia products by the compoWdon.
Ulke a previous project (GLOBE 1) of similar nature, the brands will be evaluated using
a comprehensive programme of data collection but in view of the increased anakoical
sophideation within other taboratorles, this project will be run as a 'Group R&D'
exercise.
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BATCo document for Province of British Columbia 23 April 1999

The aim will be to analyse eight products per month. i.e. one brand from eight
international markets and Me emphasis will not be on data gathering as an end unto
itself, but rather on the insights that can be obtained from the data in terms of the project
objectives.
Sampling of the first brand (Marlboro KS) has begun and work based on the detailed'
analytical protocol vAll commence in all laboratories in January/February 1 991.
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BATCo document for Province of British Columbia 23 April 1999

9
PRODUCT DEVELOPMENT
WORK AREA 902-01 .1 00
LOCAL PROJECT NUMBER: 902.01-153
PROJECT REVIEW PERIOD: March - December 1990
REVIEW TITLE: AZTEC
PERSON RESPONSIBLE: A.G. Stephenson
FUNDING SOURCE: BAT(UK&E)
PROJECT OBJECTIVE:
To re-posftkxt Benelux BHSM at 9 mg PMWNF, preferably with a Euro-triendly blend.
such VW it out-worms Dunhill Superior Mild in a blind product test and is rated as
.acceptable' by Marlboro Lights smokers.
REVIEW TEXT:
A common cigarette design was used to manufacture sample cigarettes from seven
blends induckv the current BHSM blend ex Benelux with NW ventilation adjusted to
give 9 mg PMWNF delivery. One tu r9w sample with a lower pressure drop Nor and
higher filter ventilation was also manufactured using the B&HSM blend ex Benelux.
Sensory evaluation of these sample products. together with Marlboro Ughts. Dunhil
Superior Mild and UMM ex the Belgium market was carried out using an Omega III
evaluation. Two products were kkpW*d as having a simkw sensory profile to Marlboro
Lights and one product showed a similar sensory profile to Duntdl Superior Mild.
No tufther work is PWV*d but the three sample products Wentified will be contenders
in a iorthcoming IBM project in which Marlboro Lights is the target
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BATCo document for Province of British Columbia 23 April 1999

10
PRODUCT DEVELOPMENT
WORK AREA 902.01.100
LOCAL PROJECT NUMBER: 902.01.154
PROJECT REVIEW PERIOD: March - December I 990
REVIEW TITLE: PERSPEX
PERSON RESPONSIBLE: C.R. Jenkins
FUNDING SOURCE: BAT(UK&E) Marketing
PROJECT OBJECTIVE:
Development of an alternative full flavour product for an Intemabonal brand to improve
Ns penetration in designated European domestic markets.
REVIEW TEXT:
The current product uses a Virginia blend in an uriventilated cigarette construction.
Marketing felt that greater consumer acceptability could be achieved by offering a
product with a fuller bodied character that was more appropriate to the contemporary
consumer tastes in the relevant markets. As a result a range of four modified Virginia
blends varying km a light, Burley inclusion, through to a heavily modified Virginia
blend, was developed.
Cigarettes were produced from these blends offering differing degrees of consumer
demand responsiveness through various oon*4ubons of fifter and ventilation systems.
From the evaluation of these, products and reoognrbon of the consumer taste, in each
market three products were selected for consumer research In each of the identified
counties. lneachtesktwrightlymoffWproduetwasusedasonoulthetegproductL
Initial feedback from to consumer togs indicated dud further work will be necessary
to tailor these products more closely to to diverse consumer needs in different markets.
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BATCo document for Province of British Columbia 23 April 1999

PRODUCT DEVELOPMENT
WORK AREA 902.01.100
LOCAL PROJECT NUMBER: 902.01.166
PROJECT REVIEW PERIOD: March - December 1990
REVIEW TITLE. ARGOSY
PERSON RESPONSIBLE: C.R. Jenkins
FUNDING SOURCE: BAT(UK&E) Marketing
PROJECT OBJECTIVE:
Re-devek)pment of strategic brands In a new Far East market to bring the smoking
characteristics closer to consumer expectations.
REVIEW TEXT:
Products at both KS and 100 mm have bow developed at 12 mg and 9 mg
PMWNF/cigarefte delivery using one of the pseudo U.S. soft bWnds developed under
Project IRIDIUM. Fourteen cigw*ft samples were manufactured to most the
dolvetyAongth objectives. These samples offered a range of smoking mechanics
through did combinations, of filtw and ventilation levels. After laboratory analysis.
each appropriate grow of samples was evaluated by the sensory panel and the test'
product selected from each. These were then researched in the market place and all
four products have bow launched in this row key markeL
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BATCo document for Province of British Columbia 23 April 1999

12
PRODUCT DEVELOPMENT
WORK AREA 902.01.100
LOCAL PROJECT NUMBER: 902.01.156
PROJECT REVIEW PERIOD: March - December 1 goo
REVIEW TITLE: IRIDIUM
PERSON RESPONSIBLE: C.R. Jenkins
FUNDING SOURCE: BAT(UK& E) Marketing
PROJECT OBJECTIVE:
To develop a light version of an International 1 00 mm brand for launch in a Middle East
opportunity market
REVIEW TEXT:
To meet the objective. four experimental pseudo U.S. style blends, together with an
existing blend. were manufactured in two cigarette designs. The experimental blends
varied in the W491 and sW ot Burley inclusion and in the casing and flavours used
The cigarette designs used dMemA f0tw and ventilation combinabons. From an
evaluation at these products. timm were doomed to be rifficiendy dose to the style of
to key competitive brands to warrant cons~ research amongst competitive brand
smokers. The product with the experimental blend having ft lower Burley content and
the richer top d a going flavow, was found to be more attractive to the consumers. This
version has now been laundmxL
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BATCo document for Province of British Columbia 23 April 1999

13
PRODUCT DEVELOPMENT
WORK AREA 902.01.100
LOCAL PROJECT NUMBER: 902.01.157
PROJECT REVIEW PERIOD: March - December 1990
REVIEW TTLE: GALACTIC
PERSON RESPONSIBLE: C.R. Jenkins
FUNDING SOURCE: BAT(UK&E) Marketing
PROJECT OBJECTIVE:
To develop low and ultra low tar International KS products for markets where a Virginia
style product is not currently well received and where pseudo U.S. style products may
have greater consumer appeal.
REVIEW TEXT:
Based on the evaluation of blends under IRIDIUM and ARGOSY, products were
developed from the IRIDIUM blei id to meet both the 9 mg and 5 mg PMWNFl cigarette
defiveries required for fts project. Three products were produced at each delivery level
using a range of filler andventilation ombinatiorts to offer differing degrees of consumer
demand responsiveness. Sensory evakation oftheae products against key competitive
products, allowed Identification of the products most "y to appeall lo consurners. The
9 mg product selected from two work has bow launched In an opportunity market in
the Far East Marks" has yet to -determine the launch date and market for the ultra
low tar version.
C 1991 SATCo. Do M cM or shm to unauthorised persons.
BATCo document for Province of British Columbia 23 April 1999

14
PRODUCTDEVELOPMENT
WORK AREA 902.01-100
LOCAL PROJECT NUMBER: 902.01.158
PROJECT REVIEW PERIOD: March - December 1990
REVIEW TITLE: VISION
PERSON RESPONSIBLE: C. R. Jenkins
FUNDING SOURCE: BAT(UME)
PROJECT OBJECTIVE:
To develop a King Size, ful flavour pseudo U.S. style product to compete in selected
Western Hemisphere markets.
REVIEW TEXT:
Virginia products are not well received in the identified markets. As a result four products
with pseudo U.S. style taste characteristics were produced using the blend developed
under Prood IRIDIUM. These products were produced using a rainge of paper. filter
and ventilation cwbnaWm to achieve tha delivery targets required. Sensory
evaluation of these products against to key competitive brand has been carried out
and Me product closest to the competiff" brand has bow identified.
Marketing's views an the products' pots ntiW are awaited.
C 1991 1BATCAL Do not copy or show to unauthofted pwsam
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BATCo document for Province of British Columbia 23 April 1999

PRODUCT DEVELOPMENT
WORK AREA 902.01.100
LOCAL PROJECT NUMBER: 902.01.160
PROJECT REVIEW PERIOD: June - December 19W
REVIEW TITLE: TRASH
PERSON RESPONSIBLE: J.F. Rowland/S.R. Hemsley
FUNDING SOURCE: BAT(UK&E)
PROJECT OBJECTIVE:
To study the relationship between two tobacco types and process conditions in order
to explore factors influencing expansion, fill value, weight saving and waste generation.
REVIEW TEXT:
Two different grades of tobacco were expanded under two soft of expansion conditions
at Corby. These grades were gm made into cigarettes at 15% and 30% inclusion
levels in order lo assess weight savings and potential for waste generation.
The results suggest that the lower stalk, Ihin body' type of l@W is more cost effective
when expanded than the 'middle to lower stalk, mature and firm' Mm. However,
insufficient information was available to fully justify this conclusion and a second trial
has been recommended.
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BATCo document for Province of BritiSh Columbia 23 April 1999

16
PRODUCT DEVELOPMENT
WORK AREA 902.01.100
LOCAL PROJECT NUMBER: 902.01.162
PROJECT REVIEW PERIOD: March - December 1990
REVIEW TITLE: Project RAIN
PERSON RESPONSIBLE: C.C. Greig
FUNDING SOURCE: BAT(UK&E)
PROJECT OBJECTIVE:
To understand the effects of shipping and storage environments on the quality of
products in BAT(UK&E)'s markets.
REVIEW TEXT:
In order to determine realistic temperature and relative humidity settings for the STC
environmental room for use in Project RAIN, recent advances in electronic sensors and
data logging have been used to obtain few-Die data.
A pro-trial. Project SHOWER, has Involved sending *SQUIRREL: data loggers with
temperature and relative humidity sensors to Hong Kong and Singapore hme cases
of cigarettes. The Hong Kong VW is complete. showing gradual rises in Unparature
and relative humidity during transit km ITC/40% rh, to 32'C/75%. In storage in Hong
Kong, temperature remained stable at 23-26'C but with severe swings In rh from
82%-55% and relum in a day. Thp Singapore VW, alMaM complete. is expected to
show a broadly similar transit picture. PORS on returned cigarettes is in progress.
The Project SHOWER data show cWady VW a year-round picture of likely transit and
storage conditions In BAT(UK&E)'s markets can be built up, and this is BAT(UK&E)'s
intention for 1991 with hot/dry markets a priority. Very recently, a microminiaturised
data logger (same size as 2 x 20 packs side by side), which is also tamper-proof. has
been kkmbfied for Ovese trials it reliability is demonstrated.
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BATCo document for Province of British Columbia 23 April 1999

17
PRODUCT DEVELOPMENT
WORK AREA 902.01.100
LOCAL PROJECT NUMBER: 902.01.163
PROJECT REVIEW PERIOD: March - December 1 990
REVIEW TITLE: Project MARQUE
PERSON RESPONSIBLE: C.C. Greig
FUNDING SOURCE: BAT(UME)
PROJECT OBJECTIVE:
To monitor the Jersey market by PORS, using three sets of brands (own and
competition) on a quarterly recurring basis.
REVIEW TEXT:
The only completed data set, MARQUE 1. has already been reported to Woking together
with the first quarterly up-dale on PORS. Both these show a consistently high k" of
quality in cigatettes across manufacturws, but point to Ms outers and 20's pack
presentabon as focal points for BAT(UK&E)'s quality improvement Programme.
Samples of MARQUE 2-5 are in van.ous stages of compMkxu though some MARQUE
3 cigareftes were accidentaly destroyed and the full data set will not be attained We.
It has been agreed with BAT(UK&E) that BTC will continue Ow analysis and reporting
up to completion of MARQUE 5 and that BAT(UME) will take over responsibirdy tram
MARQUE 6 through to MARQUE 12.
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BATCo document for Province of British Columbia 23 April 1999

PRODUCT DEVELOPMENT
WORK AREA 902-01 - 1 00
LOCAL PROJECT NUMBER: 902.01.167
PROJECT REVIEW PERIOD: March - December 1990
REVIEW TITLE: SHAME
PERSON RESPONSIBLE: C.R. Jenkins
FUNDING SOURCE: BAT(UK&E) Marketing
PROJECT OBJECTIVE:
To redevelop a 1 00 mm International brand for a Middle East market to improve the
smoking characteristics of the product.
REVIEW TEXT:
The existing product has bow found by consumers to lack flavour and to be rather
irritating. As a resuft. bur experimenW samples were manufactured using an alternative
more modified Virginia blend known to haw a tulW flavour and to be less irdtating.
These products dMored in fifter and ventilation levels, thereby giving different smoking
mechanics. Them products are being analysed and wig then be subject to sensory
evaluation against ft existing product lo determine wtw*w these now v"ons offer
advantages.
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BATCo document for Province of British Columbia 23 April 1999

19
PRODUCT DEVELOPMENT
WORK AREA 902.01.100
LOCAL PROJECT NUMBER: 902-01.168
PROJECT REVIEW PERIOD: October - December 1990
REVIEW TITLE: Project CARMEN
PERSON RESPONSIBLE: C.C. Greig/C.R. Jenkins
FUNDING SOURCE: BAT(UK&E)
PROJECT OBJECTIVE:
To design and produce USS products for market testing in Thailand, to compete with
Marlboro and Winston.
REVIEW TEXT:
Originally, three USB blends wore produced in six cigarette designs as candidate
products. Afthough deliveries were generally close to requirenwwrls and needed orgy
minor 'fine-tuning". two of tw three blends were not deemed available for production,
leaving only two candidate products for tndng in the market place. Of these, the
unventillated product was selected by Wddng for sample production after suboctive
smoldng in OTC (OMEGA 111) and in Woking.
The sample requirement was for authentic B&HGT as the econtrW and the selected
sample from above as "IeW hd made to look exactly as B&HGT. The "cor*W was
accomplished by breaking down 2Ws of B&HGT ex factory, to bare packs. suitably
labellirg the packs and cartons, overwrapping and re-packing kW a I 0,000 outer.
The *tesr cigarettes were produced using factory inks and dies and were Om packed
into 20's and 2Ws after pack and carton coding and fien overwrapped as above. Both
products were despatched for consumer led in mid December 1990.
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BATCo document for Province of BritiSh Columbia 23 April 1999

20
PRODUCT DEVELOPMENT
WORK AREA 902.01.150
LOCAL PROJECT NUMBER: 902.01.151
PROJECT REVIEW PERIOD: March - December 1990
REVIEW TITLE: Project FLICKER
PERSON RESPONSIBLE: B.C. Harding
FUNDING SOURCE: BAT(UME)
PROJECT OBJECTIVE:
To develop a luxury lenqth (eittw 94 mm or 99 mm) product to achieve a profitable
share of the menthol cigarette market in West Africa.
REVIEW TEXT:
At present. the luxury length menthol segment in the area is dominated by St. Moritz
(U.K manufacture). Development samples have bow produced at 94 and 99 mm
using two blends (1 451 and 420) and with 2.S and 3.5 mg menthol loading per cigarette.
Al development sampl" met the delivery targets and foHavAng inhouse seraM
evialuation against SL Moritz. to bow opftw were selected for consumer testirv in
Nigeria. Results from the consumer test show VW the 99 morn development sample
using blend 420 with 2.5 mg menthol per cigarette was preferred by SL Moritz smokers
over St. Moritz. A product lo thIS 3 will go inio the market during 1991.
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BATCo document for Province of British Columbia 23 April 1999

21
PRODUCTI)EVELOPMENT
WORK AREA 902.01.150
LOCAL PROJECT NUMBER: 902 01-152
PROJECT REVIEW PERIOD: March - December 1990
REVIEW TITLE: Project TANGERINE It
PERSON RESPONSIBLE: B.C. Harding
FUNDING SOURCE. BAT(UK&E)
PROJECT OBJECTIVE:
To develop an Ultra Mild version of Benson & Hodges, to address menthol segment
opportunities in the French market for launch in the first quarter 1991.
REVIEW TEXT:
Ultra low menthol sales in the French market are progressive with Peter Stuyvesard
Menthol Lights, the main competition brand. Samples have been produced using highly
modified blends, casings and flavouring and modified menthol loadings to fulfil the 4 mg
PMWNF target delivery and to match in menthol terms the characteristics of Peter
Sttjyvesaryt Menthol Lights. Following In-house saeoning, a sample variant was
selected for consumer test in France. This product was found acceptable to consumers
from the ultra low menthol segment and was launched onto the French market in January
1991.
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BATCo document for Province of British Columbia 23 April 1999

22
PRODUCT DEVELOPMENT
WORK AREA 902.01.150
LOCAL PF106JECT NUMBER: 902.01.159
PROJECT REVIEW PERIOD: March - December 1990
REVIEW TFLE: Project PAPYRUS
PERSON RESPONSIBLE: A.G. Stephenson
FUNDING SOURCE: BAT(UK&E)
PROJECT OBJECTIVE:
To test the hypothesis that higher consumer acceptability can be demonstrated for
blends having a higher degree of modification than those currently in use for PGL, SEFK
and B&H in this Middle East.
REVIEW TEXT:
Younger Arabs have become increasingly interested in emgant designer WM packs,
e.g. Cartier Vendome, containing modffW Virginia products with oven flavouring. Alm,
USS products have gained ground at the expense of the classic Virginia product
Five blends using differing proportion of Maryland and Oriental modification wow
suggested by LOW DepwUnent, Woking. Sample cigarettes using all blends have bow
produced and ad hoc sensory evaluated. At least two sample variants were perceived
as showing poWntial, Le. more taste Om current commercial products. Further work
is conbnuing.
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C 1991 SATCo. Do not copy or show to urwAhwisW persorts.
BATCo document for Province of British Columbia 23 April 1999

23
PRODUCT DEVELOPMENT
WORK AREA 902.01.150
LOCAL PROJECT NUMBER: 902-01-164
PROJECT REVIEW PERIOD: August - December 1990
REVIEW TITLE: Project PUMICE
PERSON RESPONSIBLE: B.C. Harding
FUNDING SOURCE: BAT(UK&E)
PROJECT OBJECTIVE:
To identify a suitable cigarette design change to most delivery requirements once the
reduction in DIET level (12% to 6%) in full flavour brands has taken place.
REVIEW TEXT:
The plan to convert these blends to 6% DIET took into account:-
(I) TheneWtomaintainsmokedefiveryloagreedtargets,bearinginmMthateadier
work suggested that deliveries would rise slightly.
Minimisation of materials write-offs.
(II) Simplicity in scheduling to changes on a bkwW by blend basis.
else A change in cigarette paper spocWwAibon was ldenftfied as the most suitable method
to control smoke delivery.
Two papers differing in addlOve type and level from currently used paper were tested
but found to give a greater than expected delivery reduction and oonsequenty four
further papers (ex De Mauduit) have been selected for testing. These will be tested as
soon as a consistent stem processing is in operation within Southampton Factory.
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BATCo document for Province of British Columbia 23 April 1999

24
PRODUCT DEVELOPMENT
WORK AREA 902.01-200
LOCAL PROJECT NUMBER: 902.01.200
PROJECT REVIEW PERIOD: March - December 1990
REVIEW TITLE: Flavour Development
PERSON RESPONSIBLE: D. Pickett
FUNDING SOURCE: BATCo
PROJECT OBJECTIVE:
To develop and formulate flavmrs/casirxgs to meet product development objectives in
Operating Companies and give distinct product advantages in their markets. To ensure
VW currenttnew flavours conform to all IAL- requirements and maintain
exacting quality standards for ad ingredients and finished flavours.
To maintain the BATCo flavour codes systems.
REVIEW TEXT:
During the review period, the Flavour Manufacturing Department has been transferred
to BAT(UK&E) purchasing. However. support to this operation has continued in terms
of quality control. supplier contact, reformiagons and issuing of codes.
The SYNTHOS replacement programme Is virtually complete with the exception of
pipe/RYO tobacco navours.
Examples of specific developmeed work durkV to period am:
- Pipe to' a r c a flavours for Sierra Loons, Bangledesh and Sri Lanka.
. Flavours/menthol modifiers for BAT(UK&E). HwV Kong, Kenya, Sri Lanka and
Zaire.
- Flue cured enhancers/US blended style ftayours for Pakistan. Australia.
Venezuela, BAT(UK&E).
Flavours for Omega parei training subsequently requested by FiNand for 0
development wok C:)
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0 1991 BATCo. Do not coW or show to unsuftorised persona
BATCo document for Province of British Columbia 23 April 1999

25
PRODUCT DEVELOPMENT
WORK AREA 902.01.300
LOCAL PROJECT NUMBER: 902.01.300
PROJECT REVIEW PERIOD: March - December 1990
REVIEW TITLE: Technical Support to Operating
Companies (11 Links)
PERSON RESPONSIBLE: A.G. Stephenson
FUNDING SOURCE: BATCo Terrilwal Department
PROJECT OBJECTIVE:
To provide Operating Companies with product technology OXPWbSe as necessary to
meet existing and future Company needs-
REVIEW TEXT:
The operating Cornpanies (35) with established 1:1 links have continued to receive
ac&9 technical support where required. through correspondence, Comparry visits and
during visits of Operating Company Personnel 10 the OTC-
Examples of assistance given during the review period are:
. Delivery reduction pLvu for Pakistan and Zaire.
- Advice an mentholated products for Nigeria.
. Suggested aftmaItive flavoured products for Venezuel&
. Development of a mentholated brand for Cameroon.
- Evaluation of aftemative carbons for Venezuel&
. Protocols for 1he evaluation of DEER.
- Product evaluation for Belgium.
- Sampling pm7amme to determine flavour retention kmM for Honduras.
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BATCo document for Province of BritiSh Columbia 23 April 1999

26
PRODUCT DEVELOPMENT
WORK AREA 902.01.400
LOCAL PROJECT NUMBER: 902.01.431
PROJECT REVIEW PERIOD: March - December 1 990
REVIEW TITLE: Product Quality Rating System
PERSON RESPONSIBLE: A.G. Stephenson
FUNDING SOURCE: BATCoABM
PROJECT OBJECTIVE:
To develop and introduce into all RATCO Operating Companies a total product quality
monitoring system.
REVIEW TEXT:
A Product Quality Rating System involving visual, physical. chemical and sensory
evaluation for monitoring own and competition products from the market has been
developed by Taj Hirp in colaboration with Om STC, PP&D and Marketing Departments.
This system has now bow ir@ucod ftough workshops to 38 Operstirg Companies.
Most Companies are row using the system or are ready to irnownwt the system in
early 1991 and their experience vdi be reviewed in the middle of Ifie yew.
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0 1991 BATCO. Do not copy or show to unmuthodW wsonL
BATCo document for Province of British Columbia 23 April 1999

27
PRODUCT DEVELOPMENT
WORK AREA 902.01.400
LOCAL PROJECT NUMBER: 902.01.440
PROJECT REVIEW PERIOD: March - December 1990
REVIEW TITLE: Q.c. Procedures
PERSON RESPONSIBLE: A.G. StephensofVA.J- Burden
FUNDING SOURCE: BATCo(PP&D)
PROJECT OBJECTIVE:
To develop quality control procedures and sampling methods to be established in all
BATCo Operating Companies in support of the Quality Control Methods and POR
System.
REVIEW TEXT:
BTC in conjunction with PP&D have produced draft procedures and protocols for the
routine operation of quality control in production. These vAl be finaNeW during I 991
and distributed to all Operating Companies. In conjunction with these protocols, new
standard O.C. methods will be written and the possilbility of O.C. laboratory audits will
be investigated and implemented.
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BATCo document for Province of British Columbia 23 April 1999

PRODUCT DEVELOPMENT
WORK AREA 902.01.500
LOCAL PROJECT NUMBER: 902.01.500
PROJECT REVIEW PERIOD: March - December 1990
REVIEW TITLE: Technical Support Through Audits,
Seminars, Courses and individual
Training
PERSON RESPONSIBLE: A.G. Stephenson
FUNDING SOURCE: BATCOISAT(UK&E)
PROJECT OBJECTIVE:
To provide Milbank Departments and Operating Companies with technical support as
required through the provision of audits. seminars. courses and individual training.
REVIEW TEXT:
During the period. an International Product/Process Seminar was carried out in Zaire
for an African Companies and a ProdtacVftcm Seminar covering gerwal and
strategic product processing and marketing issues was undertaken for BATIUME).
The STC has continued Its support to Chshvood with product technology wpft into all
tobacco MDPs and the MTC In 1990. In addition, a product technology session was
carried out for Marketing Department Mfllbank during the Brand Development Course.
At the request of M3bar,K a Product Development Audit was conducted in UTC South
Africa and a product review in oonjunction with a laboratory audit was undertaken in
Nigeria.
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BATCo document for Province of British Columbia 23 April 1999

29
PRODUCT DEVELOPMENT
WORK AREA 902.03.500
LOCAL PROJECT NUMBER: 902.03.512
PROJECT REVIEW PERIOD: Match - December 1990
REVIEW TITLE: NIGHTINGALE
PERSON RESPONSIBLE: A.G. Stephenson
FUNDING SOURCE: BAT(UK&E)
PROJECT OBJECTIVE:
To develop a highly priced, prestigious product.
REVIEW TEXT:
Three special blends have been prepared from pre-selected, aged tobaccos and
products with the folowkV construction:- 94 mm length, 30 mm filter and 26.75 mm
circumference have been produced, using Davidoff as a reference.
Sensory assessment of these products has been carried out in Woking and two blends
were regarded as having good potential, to third blow was rejected. The smoldng
mechanics of the products however. were deemed to be unacceptable and further
samples will be manufactured to irnprove Viis aspect In addition, a further blend will
be formulated.
Samples of cigarette papers 'and *Ongs, aimed at givirg the product a
luxurylprestiglous image, have also bow obtained.
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BATCo document for Province of British Columbia 23 April 1999

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PROCESS DEVELOPMENT
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BATCo document for Province of British Columbia 23 April 1999

30
PROCESS DEVELOPMENT
WORK AREA 902.01.100
LOCAL PROJECT NUMBER: 902.01.106
PROJECT REVIEW PERIOD: February - December 1990
REVIEW TITLE: LESS
PERSON RESPONSIBLE: D.J. Dittrich
FUNDING SOURCE: BATCo/PDSG
PROJECT OBJECTIVE:
To match B&H Ultra Mild (France) in terms of delivery, puff number and smoking quality
but with 60% lower sidestream through the use of special cigarette papers.
REVIEW TEXT:
A cigarette option was designed which approached Me o4ective using a low density
rod containing 40% expanded tobacco and a 5-4 DEAS paper. This Option gave
sidestream reductions of 50% PMWNF. 40% nicotine, 20% CO and IO% COg and had
sensory character dose to B&H Ultra Mild.
Cigarettes were produced for a consumer test in July which was delayed until January
I 991. Consequently. the cigarettes had to be remade in order to ensure minimal flavotor
loss. Results for the consumer test am expected by 9* and of Vw first quarter I 991.
The consumer test commences mid January I 991.
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c 1991 SATCo. Do rxm copy or sMw to unauftrised pwwu.
BATCo document for Province of British Columbia 23 April 1999

31
PROCESS DEVELOPMENT
WORK AREA 902.01.300
LOCAL PROJECT NUMBER: 902.01.300
PROJECT REVIEW PERIOD: March - December 1990
REVIEW TITLE: Technical Support to Operating Companies
PERSON RESPONSIBLE: D.B. Naylor
FUNDING SOURCE: BATCo Territorial Department
PROJECT OBJECTIVE:
Technical support has been given to a number of Operating Companies both in the
form of technical advice and 'hands-on' assistance.
1 . Finland: Assistance with commissioning and setting up matching product profiles
for a now CLD. Assistance in improving the performance of now Addmoist
conditioNng cylinder. Advice on expedmotal designs and stem processirV
techniques.
2. Venezuela: Assistance in commissioning. setting up and budding confidence in
stem shredding. Assistance in Improving performance of now Addrnolst
conditioner. Advice on experimental designts and stem processing techniques.
3. SAT(UK&E): Carry out experimental trials in BAT Germany to obtain German
produced cut tobacco blends which matched the existing Liverpool CRT
producUm This involved exploratory trials in Germany's pilot plant in Hamburg
and test runs in to Bayreuth factory. Carry out experimental trials to match
Cameroon blends on Germari equipm&nt
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BATCo document for Province of British Columbia 23 April 1999

32
PROCESSDEVELOPMENT
WORK AREA 902.03.100
LOCAL PROJECT NUMBER: 902.03.101
PROJECT REVIEW PERIOD: March - December 1 990
REVIEW TITLE. NATO I
PERSON RESPONSIBLE: D.J. Dittrich; R.T. Rebakorn
FUNDING SOURCE: BATCO/PDSG
PROJECT OBJECTIVE:
To produce a product targeted at 4 mg tar with high nicobr*Aw ratio and normal
sidestream delivery.
REVIEW TEXT:
Following on from the consumer test conducted in Germany. a further range of products
have been produced which are targeted to improve product performance over the
odonal samples in the areas of Increased krpW and improved first puff mechanics.
To adieve these objectives, the DIET core blend was modified using #* teachffV3
from earlier single grade wo& This owe bliend which has Ngtwr impact. has bow
used at 60-70% hdusion levels. in conjunction with a range of different tobacco types
to produce 8 now product variants.
In-house subipictive tesWV is programmed for these, now product variants in order to
provide the best oplions. These options will Im be tested against the odgkW samples.
The preferred options will be witered in arrother consumer test in Germany in the fkv
half of 1991.
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C, 1 "I SATCo. Do not copy or show to unauftfised poorswis.
BATCo document for Province of British Columbia 23 April 1999

33
PROCESSI)EVELOPMENT
WORK AREA 902.03.100
LOCAL PROJECT NUMBER: 902.03.102
PROJECT REVIEW PERIOD: March - December 1990
REVIEW TITLE: NATO 11
PERSON RESPONSIBLE: D.J. Diftrich; R.T. Febokom
FUNDING SOURCE: BATColPDSG
PROJECT OBJECTIVE:
To produce a product targeted al 4 mg tar with low sidestrearn delivery to the original
Greendot objectives.
REVIEW TEXT:
The same expanded cm blend was used for this product as for the 4 mg normal
sidestrearri option. This has been combkied with a non-expanded portion which has
been designed to give a lower rod density whilst maintaining the desired taste, fLavour
and impact level.
A now paper has been obtained frorri PDM for these products which gram the required
physical appearance 0.9. ash, char Om 91c). This paper also controls puff number and
gives substantial reduction in sidestrearn eimiss*ns.
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BATCo document for Province of British Columbia 23 April 1999

34
PROCESS DEVELOPMENT
WORK AREA 902.03.100
LOCAL PROJECT NUMBER: 902.03.103
PROJECT REVIEW PERIOD: Match - December 1990
REVIEW TITLE: NATO III
PERSON RESPONSIBLE: D.J. Dittrich; R.T. Sebelkom
FUNDING SOURCE: SATCO/PDSG
PROJECT OBJECTIVE:
To produce a producttargeted at I mg tarwfth normal sidestream delivetywith enhanced
taste and flavour characteristics over existing I mg products.
REVIEW TEXT:
An expanded bland has been produced which includes Y1 tobaccos to be used at I 00%
inclusion. Whist this blend met the required delMwy profile of I mg tar 02 mg nicotine,
more work is required in order to achieve the desVed sut@ecdve smolft quality.
C 1991 SATCa. Do nal cM or show to uraiffmAsed psmanL
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BATCo document for Province of British Columbia 23 April 1999

35
PROCESS DEVELOPMENT
WORK AREA 902.03.100
LOCAL PROJECT NUMBER: 902.03.104
PROJECT REVIEW PERIOD: March - December 1990
REVIEW TITLE: NATO IV
PERSON RESPONSIBLE: D.J. Ditthch: R.T. Rebekom
FUNDING SOURCE: BATCO/PDSG
PROJECT OBJECTIVE:
To produce a 1 mg product with low sidestream delivery with enhanced taste and flavoLor
characteristics over current commerciW 1 mg products.
REVIEW TEXT:
A cigarette has bow produced using 100% of the core blend used in NATO III but
further development is needed on paper and finer design, blend composition and flavour
to achieve good smoking mechanics and acceptable taste and flavour.
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1 "I SATCO. Do not copy or stow to unauthortsed porsom.
Un
BATCo document for Province of British Columbia 23 April 1999

36
PROCESS DEVELOPMENT
WORK AREA 902.03.200
LOCAL PROJECT NUMBER: 902.03.201
PROJECT REVIEW PERIOD: March - December I 990
REVIEW TITLE. DEER I
PERSON RESPONSIBLE: W.D. Lewis; S.R. Kimber
FUNDING SOURCE: SATCo(PP&D)
PROJECT OBJECTIVE:
ToprovidesupporttoOperating C-ompaniestoaidthe introduction oi U-te DEER process.
REVIEW TEXT:
Support listed by Operating Company'
BAT(UK&E): Major effort has been on equipment specification for Corby where
installation is planned lor February/March 1991. OTC will prcmde the
personnel to commission this plant once installed
Benelux: Samples of DEER produced ftm BAT(UK&E) and Benelux offal have
boon supplied for kw-house test purposes. Benelux intend lo swce
DEER km RAT(UK&E) and as such will take samples from Corby once
operational to carry out consumer tem work.
Canada: Equipment operational - DEER being used in a small volume brand at
7.7% indusion sit= mid November 1990. Production Vials on-going,
they have run up to 65 hours of continuous operation. In-house testing
and consumer research on other brands. on-going. Some trials have
bw cmducted in be STC and in Cariada to produce a ft sheeted
material for use in RYO products.
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BATCo document for Province of British Columbia 23 April 1999

37
Chile: Equipment became operational dur*V this review period. some initial
problems were identified to be due to cutting at elevated moisture
contents. These have been rectified and Chile is now producing 1-2
shifts per week. Consumer tests on material produced in the BTC at
the start of 1990. showed no difference from standard products when
used to replace filler grades in a blend.
Honduras: A 600 kg batch of DEER was produced in the STC from Honduras offal
to be used for consumer test worik. InitiaUy it was found that an
acceptable sheet could not be produced from the offal sent. This was
due to the stem portion of the offal blend being wholly air-cured and not
a mixture of flue-curedfair cured. Onoe flue cured stem had been added.
no further problems occurred.
Kenya: Equipment has been delivered to Kenya and is currently being installed.
Initial tests in the STC an Kenyan offal were done on a mixture of all
otials. However, they initially wish to proceed on fire-cured only. Hence
a sample of fire-cured offal has been requested in order that formulation
work can be carried out in the STC prior to commissioning.
Nigeria: Local offal has been received in t* BTC trom Nigeria. Tests are
on-going to find a suitable formulation fior production of a sam pie of
DEER from this offal.
Singapore: Several problems were encountered during commissioning of the
equipment in Singapore. Corrective actions to solve these problems
have bow proposed by the STC. BTC currently await confirmation that
these corrective actions have been implemented and that Vvy allow
successful running. These corrective actions were proposed folknving
replication of the problem by deliberately operating the BTC pU" out of
speanatbn- No problems were seen in the STC at normal operating
oonditorts.
South Africa: A sample of DEER produced from South African offal was produced in
the STC for use-in consumer tests. Equipment orders have now been
placed with an anticipated instanakm date of June 1 991.
Souza Cruz: Equipment operational; some initial problems similar to those seen in
Chile. which are now solved. No fudher problems reported.
Sri Lanka: An agreement has been reached between the STC and Sn Lanka to
produce a turttm sample follow@ some sensory problems on the indial
sample provided in I 989. These serwy problems are berieved to tM
due to the length of storage prior to use (approximately one year) which
included several fumigations.
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BATCo document for Province of British Columbia 23 April 1999

30
PROCESS DEVELOPMENT
WORK AREA 902.03.200
LOCAL PROJECT NUMBER: 902.D3.2D2
PROJECT REVIEW PERIOD: March - December 1990
REVIEW TITLE: DEER 11
PERSON RESPONSIBLE: W.D. Lewis; S.R. Kimbef
FUNDING SOURCE: BATC0/PDSG
PROJECT OBJECTIVE:
To provide a service for training of Operating Company personnel on production scale
equipment prior to installation.
REVIEW TEXT:
Full training programmes have been conducted for personnel from Kenya and South
Africa. lnaddkion,famffiaris@nwtthftequ@ner4h&sbesnprovkiedforl3AT(UK&E)
personnel who are responskAe for installation of their equipment ft is now intended
where po&sA)Ie, io train Operating Company personnel in their local companies rattw
than at the STC.
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BATCo document for Province of British Columbia 23 April 1999

39
PROCESS DEVELOPMENT
WORK AREA 902.03.200
LOCAL PROJECT NUMBER: 902.03-203
PROJECT REVIEW PERIOD: March - December 1990
REVIEW TITLE: DEER III
PERSON RESPONSIBLE: W.D. Lewis; S.R. Kimber
FUNDING SOURCE: 13ATCO/PDSG
PROJECT OBJECTIVE:
To optimise the DEER process with a view to achieving an improved T&F character
and an increase in fill value.
REVIEW TEXT:
Following ad hoc smoke panels on DEER materials produced with a variety of different
binders, it was obvious MM HPC contributed less off-taste to DEER products than did
SCMC or HEC. Consequently, the reformulation work has concentrated on two aspects,
namely to increase tobacco content and to use HPC as thos sole binder in the system.
Initial work has proved to be promising in terms of runnabUlty of DEER materials up to
85% tobacco content The was achieved by ellmiration of SCMC, a reduction of starch
contort to 9.5%, a reduction in glycerol content to 2.5% and increasing HPC content
to 3.5%. (ati of T&F character on eight formulation variants is on-going. It is
hoped #0 a row formukffim will be fully WiWW*d during the *9 quwtor of 1991.
Other work in this area has been conducted to produce a thin sheeted DEER material
for use in RYO and pipe tobaccos. Sheets of likkrmses of around 0.4 mm (cw.
normal DEER at 1.0-1.2 mm) have been produced and samples sent to interested
parties namely Canada, South Africa and Australia.
Additionally, due to a decision taken in November to attack the Philp Morris patent on
the ground of invalidity. sewal trials have been conducted on prior art and on the Phillip
Morris patent itself to support the invalidity submission document
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BATCo document for Province of British Columbia 23 April 1999

40
PROCESS DEVELOPMENT
WORK AREA 902.03.300
LOCAL PROJECT NUMBER: 902.03.301
PROJECT REVIEW PERIOD: March - December 1990
REVIEW TITLE: REAP (Formerly AMMCH)
PERSON RESPONSIBLE: S.R. Hemsley
FUNDING SOURCE: SATCOtPDSG
PROJECT OBJECTIVE:
To use the DEER technology in conjunction with added DAP/NH)Sugar to promote the
MALLARD reaction, thereby forming flavour compounds which enhance sensory
characteristics.
REVIEW TEXT:
The consumer test results from Bigott. showed a preference for the ROB containing
cigarette over the two REAP variarits. Further work is planned inwrporating the higher
tobacco content of DEER III to attempt to improve T&F character of the REAP materials.
This reformulated material will be Submitted for a further consumer test against RCS
and CPC;L-9.
A one off trial on a modified Virginia product using no ammonia addition was conducted.
This showed that T&F character of modified VlroWa products does change when
amawnia sources are Incorporated.
Further work on Virginia and modified Vkonla products has been delayed due to the
nort-avaRabilky of flue-wed CPCL Cortsequentty. a trial on these two products using
normal CPCL. EMERGE and REAP made from CPCL furnish will be conducted during
the first quarter of 19,91. The flue-cured furnish variants will be studied once the
appropriate CPCL is available.
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BATCo document for Province of British Columbia 23 April 1999

41
PROCESS DEVELOPMENT
WORK AREA 902.03.300
LOCAL PROJECT NUMBER: 902.03-302
PROJECT REVIEW PERIOD: March - December 1990
REVIEW TITLE: FUTE
PERSON RESPONSIBLE: S.R. Hemsley
FUNDING SOURCE: SATCOIPDSG
PROJECT OBJECTIVE:
To provide enhanced sensory chwacterisfics to DEER by the incorporation of casings
and/or flavours.
REVIEW TEXT.
No work during this period.
CN
C 1991 SATCo. Do rwt a)py or show lo unaAhofted pwwm.
BATCo document for Province of British Columbia 23 April 1999

42
PROCESS DEVELOPMENT
WORK AREA 902.03.400
LOCAL PROJECT NUMBER: 902.03.401
PROJECT REVIEW PERIOD: July - December 1990
REVIEW TITLE- Project CUFF
PERSON RESPONSIBLE: B.C. Klarnmer
FUNDING SOURCE: BATCo. (PP&D)
PROJECT OBJECTIVE:
To realise the potentiality of a now commercial process for converting leaf into cigarette
form.
REVIEW TEXT:
The main objective during the first part of the review period was to fully evaluate the
boundaries of the process and the product To satisfy the requirements for the patent
application. The work was completed on time and to application submitted.
Further investigation work on mill plate design was completed. Plate designs of square
profile and bar angle were determined to give the best overall product
Longer runs using both the small and large scale machines showed promise. F%A
evaluation of the product under these conditions was not possible, due to use of strips
and stems as opposed to whole leaf.
The success of c%Fareft manufacture using the now product has been variable.
Cigarettes constructed using the new product have all exhibited similar smoking
behaviour which is different to that of a conventional cigarette. Full evaluation of this
behavloural change will be completed when to mamifacturft problems have been
ironed out.
0 1 "I BATCO. Do not copy or Show to unauMomed pefs".
BATCo document for Province of British Columbia 23 April 1999

43
PROCESS DEVELOPMENT
WORK AREA 902.03.400
LOCAL PROJECT NUMBER: 902.03-403
PROJECT REVIEW PERIOD: July - December 1990
REVIEW TITLE: High Temperature Dryer (HTD)
PERSON RESPONSIBLE: W.J. Stone
FUNDING SOURCE: BATCo. (PP&D)
PROJECT OBJECTIVE:
To cost and assess the redesign of the transport tube and separator ior HVD-2 unit.
Subjedto conclusions of the above to modify, install and test any modifications adopted.
REVIEW TEXT:
The project has been proceeding along two fronts. engineering design and product
formulation. In both areas of work we have been working closely with BAT Germany.
Test work in Bahrenfeld was carried out to determine Om full range of products available
from various process options. Evaluation of these products will allow a process oplion
to be identified suitable for the Singapore Tobacco Company with a view to caeasing
11he fill value of the lamina portion of the blend to enable reduction in expanded tobacco
use.
A cost estimate and initial design are currently being carried out by W.H. Diddrisons,
results of which are expected early 1991.
C I 991 BATCa. Do not coW or show to uneuthw@M personL
BATCo document for Province of British Columbia 23 April 1999

PROCESS DEVELOPMENT
WORK AREA 902.03-400
LOCAL PROJECT NUMBER: 902-03.404
PROJECT REVIEW PERIOD: March - December 1990
REVIEW TITLE: Stem Shredding
PERSON RESPONSIBLE: D.B. Naylor
FUNDING SOURCE: BATCo(PP&D)
PROJECT OBJECTIVE:
To provide support to Operating Companies on introduction of stem shredding.
REVIEW TEXT:
Work has continued to investigate the feasibility of sieving short stem from a whole
blend in order to shred the short stem. This work has confirmed the fact that a product
with a slightly higher fill value is always obtained by Me separate processing of #0
stem When incorporated into cigarettes, the main effort of the shredded stem Inclusion
is to reduce cigarette pressure drop.
The 360 Bauer mill which was used in the Liverpool shredding Irials, has been purchased
by CA. Cigarrera Bigott and Installed in the factory in Caracas. The unit has bow
successfully oommLwioned and trials have been carried out on it to shred all the various
stern materials available. Good products were obtained in all cases with in general,
high Ml values. FMvaluesforshrodd6dshortsternsworeinthengionoIS9-67cc/lOg.
The next stages are to integrate the mill fully into the now primary line and to improve
sieving techniques tar the separation of Ow short stem.
Stem trials on the BTC plant were carried out during the period for Hong Kong. Chdo
and Sri Lanka.
A Status Report has been written on stem shreMmg in general in BATCo.
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45
PROCESS DEVELOPMENT
WORK AREA 902-03.400
LOCAL PROJECT NUMBER: 902.03.405
PROJECT REVIEW PERIOD: July - December 1990
REVIEW TITLE: To Carry out Specific Secondary
Development Work Where Required
PERSON RESPONSIBLE: W.J. Stone
FUNDING SOURCE: BATCo. (PP&D)
PROJECT OBJECTIVE:
There are currently two areas of work, overprinting and rod control systems.
The rod control system work is in conjunction with infrared Engineering. The now
system is based on measuring the pressure drop of the tobacco rod. Initial test work
in BTC showed that the system had POW". Infra-rod continued work on equipment
specifications andhope shortly to test for linger periods of time and then in a production
environment.
The overprinting of packs on-line. can be achieved, but the quality of large areas of
print is still not to an acceptable standard. For the overprinting on-line of prices or
codes, the quality is acceptable and a unit will be installed in BTC during early 1 991
for extended on-line tests.
For larger areas of overprinting, a better option is a free standing unit placed on a blank
stack reservoir. Further tests will be cwW out in 1991.
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PROCESS DEVELOPMENT
WORK AREA 902.03.400
LOCAL PROJECT NUMBER: 902.03.407
PROJECT REVIEW PERIOD: July - December 1990
REVIEW TITLE: Project LANCE
PERSON RESPONSIBLE: P.Tudgey
FUNDING SOURCE: SATCo(PP&D)
PROJECT OBJECTIVE:
To provide a facility for the production of novel products which would yield modified
sensory characteristics.
REVIEW TEXT:
This facility is designed to combine three different cigarette elements into one cigarette
rod (e.g. a cigwette could be produced which had flayour grades at the Ift end, , flavour
support grades in the cordre and Mar grades at the filler end).
The rig is now assembled and Me hoppers we working effectively to produce the ftee
cigarette Moments. However. some modifications are still required to ensure VW the
Moments are consistently carried to gm wrapping section. These modifications are in
hand and should be complete by end of January 1991.
For product work rowed to this pw*ct. see FRC Project Number 901.04.300.
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PROCESS DEVELOPMENT
WORK AREA 902.03.400
LOCAL PROJECT NUMBER: 902.03.421
PROJECT REVIEW PERIOD: March - December 1990
REVIEW TITLE: Stem Process Optimisation
PERSON RESPONSIBLE: D.B. Naylor
FUNDING SOURCE: BATCo(PP&D)
PROJECT OBJECTIVE:
To carry out in depth studies of stem processing to identify parameters which affect
product quality and fill value.
REVIEW TEXT:
Three further investigations have been undertaken using Taguchi methods of
experimental design.
The first concentrated on parameters connected with cut stem expansion. The second
was mainly concerned with parameters necessary to optimise expansion with an STS
unit and the final one IooW at dryer parameters. The results confirmed the ~ on
fill value of cutting moisture but showed VW there was a limit to #w moisture level which
could be used. This differed with the type of expansion process but was around 40%
for normal WS techniques VW 35% for high expansion systim.
Wm" of CRS was awws advantageous even with high order expansion. Dryers
were found to have losses proportional to Input RI values. These losses can be very
variable and no dryer parameter had any significant effect on (educing Vw losses.
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48
PROCESS DEVELOPMENT
WORK AREA 902.03.500
LOCAL PROJECT NUMBER: 902.03.501
PROJECT REVIEW PERIOD- July - December 1990
REVIEW TITLE: Technical Investigations on Behad of
BAT(UK&E) Stem Studies
PERSON RESPONSIBLE: B.C. Klarnmer
FUNDING SOURCE: BAT(UK&E)
PROJECT OBJECTIVE:
To continue the routine physical and chemical evaluation of kxmfning raw stems to
supply information for Leaf and Production Deparbnerft, Woking.
REVIEW TEXT:
All incoming stem grades were successfully evaluated and the final report will be
completed early 1991.
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49
PROCESS DEVELOPMENT
WORK AREA 902.03.500
LOCAL PROJECT NUMBER: 902.03.503
PROJECT REVIEW PERIOD: July - December 1990
REVIEW TITLE: Pfoduction for BAT(UK&E)
PERSON RESPONSIBLE: B.C. Klammer; R.G.T. Knight
FUNDING SOURCE: BAT(UK&E)
PROJECT OBJECTIVE:
To prepare large scale blends for BAT(UK&E). To set up machinery in R&D either to
produce samples or runnability trials.
REVIEW TEXT:
BTC went into WTS production on Sunday I I th November 19M at 0530 hrs. This
was required due to the explosion in the Southampton Factory PMD, which resulted in
the loss of their WTS and drying facilities.
BTC staff organised and worked initially a 3 shift system then a 2 shift systerm The
production ran from 1 1/1 1/90 to 14/12W. and will continue for a short time in the Now
Year.
During the above period, a total of 22 BTC staff have participated on WTS Production
resulting in 33, 8 hour shift being worked. producing 3647 cases of WTS which gave
a total of 255,317 kg.
The above total involved optimising the WTS production line as it had only prevkxaly
been run at 600 kg4v. During the production period, it ran at 1 100 kgft, without.arry
loss in performance
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PROCESS DEVELOPMENT
WORK AREA 902.03.600
LOCAL PROJECT NUMBER: 902.03.601
PROJECT REVIEW PERIOD: March - December I 9W
REVIEW TITLE; Sample Manufacture
PERSON RESPONSIBLE: R.G.T. Knight
FUNDING SOURCE: Funded Jointly by to STC and FRC as
Oveftads
PROJECT OBJECTIVE:
To provide and maintain a sample manufacturing facirity within the R&D Centre.
REVIEW TEXT:
This facility has been maintained effectively throughout this Period although one
particular Mk9 cigarette ma1w has proved probbmatical. To overcome 11143 problem.
a refurbishment of this mad** is on-Ong and the refurbished machine should be
operational by the end of the NM quarter of 199 1. Additionally, parts have bow ordered
for all makers to enable ft switch to the production of European format cigarettes,
currently made lo UX format.
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PROCESS DEVELOPMENT
WORK AREA 902.03.600
LOCAL PROJECT NUMBER: 902.03.604
PROJECT REVIEW PERIOD: March - December 1990
REVIEW TITLE: CUMOMS
PERSON RESPONSIBLE: R.G.T. Knight
FUNDING SOURCE: Funded Jointly by the BTC and FRC as
Overheads
PROJECT 013JECTIVE:
Liaison with Customs officials in ft preparation of accepted Customs procedures to
ensure the effective running of the R&D Centre.
REVIEW TEXT:
Customsprocedures are complete and ready for prosentationioHerMalesty's Customs
& Excise. Initial talks with officials, suggest that these procedures should be acceptable
with few minor modifications.
Additionally. a now Customs Omnibus Bond has been negotiated with HMME now
that we have transferred from BAT(UKAE) to BATCo.
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CONSUMER RESEARCH & PRODUCT TESTING
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CONSUMER RESEARCH AND PRODUCT TESTING
WORK AREA 902.02
LOCAL PROJECT NUMBER: 9OZ02
PROJECT REVIEW PERIOD: March - December 1990
REVIEW TITLE: Consumer Research and Product Testing
PERSON RESPONSIBLE: R.P. Ferris
FUNDING SOURCE: BATCO.
PROJECT OBJECTIVE:
(a) To provide consumer research method development and consultancy in support
of BATCo Operating Companies.
(b) To provide sensory description and monitoring of smoking behaviour in response
to conventional and novel cigarettes.
(c) To investigate gm interactions between sensory perception, smoking behaviour,
cigarette design and consumer preference.
STATUS
SENSORY TESTING (SUPPORT AND DEVELOPMENT)
In 1990, the interim year between OMEGA regional network workshops, the focus has
bow on consolkiation of locW site panel support Throughput has been significardiy
increased to 95 tests fully omoeted of which Duo-trio - 17, Monadic a 15, Pairwise =
62, OMEGA III a 1 1. Over the same period, maximum tum-round time from onset to
raw has bow halved to one week (OMEGA 111) and 2-3 days kw al other tests.
Principally due to orgarftation flux, the paralWl OMEGA panel established in WokkV
was regrettably discontinued after a period of operation of some 9 months. In order lo
offset this loss a new pool of Southampton volunteers has been recruRed for training
in January 1991.
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in support of the OMEGA network, two replacement panel leaders for the BAT Hong
Kong panel operation were fully trained on site and a complete now panel (plus leaders)
was trained in situ for BAT Espaha via a one week custom designed workshop. This
brings the OMEGA network to 40 Operating Companies.
For the Southampton operation. a menthol evaluation method has been added to the
range of tests available and a now system of masking using a hand hold printer has'
been implemented. This system allows the use of alpha-numeric coding and avoidance
of masking tape colour bias. The system is to be implemented within the next OMEGA
workshop series, preparatory to which, an interim status review questionnaire has been
despatched to all Operating Companies. This allows identification of specific panel
problems and assists the desigrVemphasis for the 1991 Workshops. It is expected that
all 4 regional Workshops will be completed in 1991(03-4)/1992(01) covering Europe.
Africa, Far East/Indan sub-continent and Latin America. Key themes for these one
week workshops will be:
(a) the practicality of fitting relevant tests from the OMEGA array to specific client
needs
(b) tobacco flavour descriptive evaluation
(c) adherence to statistical action standards
In 1991 it is anticipated that some 20% of sensory testing support will be devoted to
collaboration with FRC Chemosensory group. This additional client loading will be
offset by increased k)cal panel size.
BEMAVIOURAL TESTING (SUPPORT AND DEVELOPMENT)
The year has been largely devoted to equipment developmenVvalidation. To
complement the speed of data collection represented by the portable 8 channel
behaviouralmonitorkVsystem now used in all I field trials, an 8 (repricated) ) port duplicator
has been undergoing vabdabom This system can simultaneously duplicate 8 kxfmdual
smoker records. 1990 01-3 was devoted to validating this row development to
appropriate action standards and appkabon trials on the Project PUMA data base (see
below). The system is now varidated and a project has been initiated to develop a
second mult-port duplicator (1991, 011). This companion duplicator wig manage data
from a second 8 channel field monitoring system also constructed in 1990. The now
duplicator will be designed lo include advanced data handling sens" to further
reduce duplication estimation error. This is rok* lo be achieved by adoption of stepping
motorlperistattic PUMP as opposed to the current gear driven units.
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Project PUMA. a major product placement and behavioural monitoring study using 150
U.K. Silk Cut consumers is now completed to the stage of (a) derivation of smoking
records (b) analysis of sensory rating questionnaires (c) duplication of sub-set data.
Puma uses a range of cigarettes created via a high nicotine lo tar ratio cigarette from
which the impact has been successively attenuated using lactic acid ameliorant.
Objectives of the study are (a@ to determine whether impact or whole body
pharmacological response are the prime driving cues of smoking behaviour (b) whether
the relative roles of these cues change as a function of extended (two week) placement
(c) whether it is possible to match in sensory/preference terms a commercial target
such as Silk Cut with a lower tar/higher nicotine product.
Preliminary findings, to be consolidated by duplication currently underway, indicate that
there is a limited tendency for smoking behaviour intensiveness to increase in response
to increased lactic acid application (ergo reduced impact) indicating a provisional
hypothesis that impact may be an important cue regulator of smoking behaviour.
Analysis of variance of smoking records fails to show any significant modification of
behaviour as a function of extended trial supporting the hypothesis that learned
behaviourW smoking style may be quite resistant to extinction. Finally, Silk Cut
maintained a significant preference over the whole experimental series, this being
attributable to superior taste quality (lactic acid having appeared to contribute a flattening
of said attribute).
An additional objective was derived for PUMA: To fully characterise the smoking
behaviour pattern of Silk Cut smokers (masked and unmasked). and to determine the
degree of homogeneity of style within this N=150 sample. This objective, currently
underway, formsthefirststagoolProjed RAPHAELwhichwig have the overall objective
of constructing a library of normative smoking behaviour records which can be used
by product developers to simulate Itypicar smoker response to product development
variants.
In 1991 ft is anticipated OW some 25% of behavioural section ac" wig be devoted
to collaborative support for FRC chemosansory group. This additional client loading
will be oftet by (a) iniOation of a permanent in-house mulb-channel Whavioural panel
room (b) construction of a second multi-channel dupficator. STC 1991 projects will
include, in addition to RAPHAEL. examinations of behavioural response to low rod
pressure drop cigarette designs, cigarette designs employing aftered delivery profiles
and evaluation of GREENDOT variants.
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CONSUMER RESEARCH (SUPPORT AND DEVELOPMENT)
With aATCo Board approval and in conjunction with Millbank Marketing Department.
the following role is now being pursued:
To provide for market research training. method development and consultancy on. a
BATGo. Group-wide basis in order to re-assort the strategic contribution that market
research makes to the business and to support BAT researchers capability so to do..
This objective has been deployed in 1990 via an initiative referred to as ORACLE. The
aim of ORACLE is to organise the Group into 5 regions (Europe, Far East South
America, Central America, Africa. India Sub-continent).
All Operating Companies in each region are initially reviewed to identify and report
strengths, weaknesses and needs in the Market Research function plus the supply side
agencies. Following the regional reviews, a workshop is implemented for Marketing
and Market Research Managers at which ORACLE methods developed at this site are
made available. AO methods are software backed and the set of modules now covers:
1 . Product space mapping
2. Brand image mapping
3. Qualitative content analysis
4. Price sensitivity modelling
S. Advertising reaction method
S. Simulated Test Market methods (share based and volumetric)
In the last quarter of 1990, a further module was developed, SEGMAP, which allows
for direct superimposition of consumer preference dusters onto product/brand image
maps.
Progressing the penetration of these methods into the Group is augmented by
appoinbnent of 'regional coordinators' (one per network) who are represented by the
Market Research Manager in the region best placed to work with CR & PT group in
order to paceset The aim is Om application of ORACLE methods in their market and
to subsquenDy support others in the region during of same.
Within 1990, full reviews of Europe, Far East, South America and Central America (11 8
companies in all) have been completed. ORACLE inaugural Workshops ha" been
completed for Europe, Far East South America and regional coordinators appointed
for al of the above including Cor*aI America.
By mid I 991 it is the intention to have completed a Workshop for Central America plus
reviews, Workshops and coordinator appointments for Africa and Indian sub-continent
This will effectively complete ORACLE Group-wide coverage. Zb
The policy regulating aspect of ORACLE was exercised last quarter 1990 by the C:)
disseminabon of two control systems around the ORACLE network. 0
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1. A standardised EXECUTIVE SUMMARY SYSTEM for cataloguing all current and
past archived research data in an accessible format for client use, OBJECTIVE:
to provide decision makers with a regularly up-dated means of searching research
data for prior knowledge by brand/segmenVsociodemographic criteria.
2. A standard procedure for annual performance review of supply side market
researMadverfising agencies. OBJECTIVE: to ensure accountability and a
policy of progressive improvement applies to the quality of agency research bought
by the BAT Group.
The executive summary system will be further developed as a software based fully
searchable ORACLE utility in 1991, this will provide centralised access to Group
research data for International and domestic brands.
ORACLE modules are presently achieving high penetration. notably Product Space
mapping and Brand Image mapping (C.26 Operating Companies). Price Sensitivity
(C. 1 0) and Simulated Test Market modMkV where key applications on International
brands Kent and Lucky Strike have been applied in Argentina and Holland respectively.
This is anticipated to grow with the addition of new modules and completion of the
ORACLE framework in 1991.
An additional method combination was also derived in last quarter 1 990 designed for
informafm needs of marketing and product development committees, referred as
MULTI-MAPPING. This methodconsollidatesCIRACLE modulestogetherwithcigarette
problem detection analyses on a common consumer sample bass to provide annual
mapped intelligence on key own and competition brand performance at (a) sensory (b)
brand image (c) physical product quality and (d) price sons" levels. Mult-mapl .
is currently set for validation in Venezuela and Australia.
The 1990 ORACLE programme has uncovered a requirement to move the BAT Group
to a more global and technically developed approach to advertising research. As a
preliminary, projW WISPA was carried out in Europe through mid 1990. having the
objectives of:
I . deriving country specific and a PAN-EUROPEAN ad image attribute set
2. mapping current posdionings of 3 USS and 3 VA intemational brands in Belgium,
Holland and Germany
The methodology used was free choice profiling which asserts miNmal bias on
respondent behaviour. The project Is now completed and will be reported folkirwing
exposure of results at a specific European Marketing Managers meeting in January
1991 which will have the o4jective of agreeklg a Pan-European accord on advertising
research methodology. It is anticipated VW the Far East ORACLE network will receive
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similar attention in 1991. WISPA results thus far show that is possible to derive
Pan-regional attribute vocabulary and use this to examine strategic positioning of
international brands.
In last quarter of 1990 two projects have been completed to reporting stage: AERO
and SNICKERS. Both projects have a common objective: to demonstrate how an
ORACLE module is implemented from planning through data collection to analysis and
reporting. AERO demonstrates Brand image mapping, Price sensitivity modelling and
Segmentation Mapping. whilst SNICKERS (in conjunction with SAT Nederland) will
demonstrate a full ORACLE Simulated Test Market application.
These projects will be reported in first quarter I 991 in the form of detailed how-to-doA
manuals and will be supported by video films where documentary form is inadequate
(i.e. how the interviews/questionnaires are conducted). This approach should ensure
that Operating Company uncertainties are removed with regard to ORACLE application.
The policy of validation studies leading to manuals and films (where recassary), will
be maintained for all ORACLE modules and in each case (as with AERO and
SNICKERS) live consumer samples will be used to coiled data.
The training aspect of ORACLE was active throughout 1990 with extended on-site
courses completed for now Market Research Managers from Venezuela, Malaysia,
Zimbabwe, Argentina and Hong Kong.
Extended consultancy visits having the objective of aiding re-design of local market
research portfolios have also been completed, notably to Australia, Venezuela.
Zimbabwe and Bangladesh.
Prospective planning of 1 991 ORACLE method development will include:
1 . Establishment of a common protocol of now productUand brief setting.
2. Review of saJes/stare audit methods.
3. Development of advertising research policy.
4. FamMartation with direct mail marketirV techniques.
5. Re-atablishment of an advertising communkaborm laboratory.
GREENDOT
Two large-scale consumer research projects have been completed in 1990 in
collaboration with BAT Germany:
1 . Qu a] itattve-quantitafive evaluation of brand MXW materials. Phase 1.
2. Clualitative-@quantltative evaluation of revised Wanding concepts with a view to
agreeing final pack/ad configuration for a launch in mid 1991.
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The method is common to both stages Le. 3 qualitative groups, segmented by delivery
of own main brand followed up by 150 individual depth interviews using packs and
advertising boards as stimuli. The approach appears SONNY* in (a) screening out poor
concepts and (b) indicating optimal means of communicating the product technology
and ft benefit.
In January I 99 I an agency presentation will provide indication of the finally favoured
brand/ad concept plus diagnostics regarding pro-launch tuning.
In order to support consumer targeting intelligence for the proposed launch, BAT
Germany will to-deploy ft Greendot aftitudinal nxx*w in an agreed slightly abridged
form in early I 991 with a substantial sample bass (c.5W). It is now planned to extend
Greendot research procedures (brand concept) lo Switzerland in 1991.
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LABORATORY SERVICES
WORK AREA 902.04.100
LOCAL PROJECT NUMBER: 902.04.100
PROJECT REVIEW PERIOD: March - December 1990
REVIEW TITLE: Equipment and Method Evaluation
PERSON RESPONSIBLE: P.K. Shillabeer
FUNDING SOURCE: BATCO GENERAL
PROJECT OBJECTIVE:
To develop methods and evaluate now equipment and procedures in order to provide
an efficient analytical service to Research and Development projects.
REVIEW TEXT:
Many Operating Companies have problems in the selection and operation of a rapid
ricobno/sugar analysis system suitable for their parkwiar needs. A number of different
commercial corttintious flow anatysers have been evaluated dAkV On yew and whilst
dw nicotine analysis has been satisfactory in all cases, sugar chandstry has caused
problems. However. various system have bow recommended to Operating
Companies.
Further work is continuing and Flow Injacbor Analysis and HPLC we being investigated
as alternatives.
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LABORATORY SERVICES
WORK AREA 902.04.200
LOCAL PROJECT NUMBER: 902.04.21 Ot2l I
PROJECT REVIEW PERIOD: March - December I 990
REVIEW TITLE: Support to Operating Functions/
Support to Regulatory Affairs
PERSON RESPONSIBLE: PX Shillabeer; K.L. Brayshaw
FUNDING SOURCE: BATCo GENERAL
PROJECT OBJECTIVE:
As part of the general support to the business, analyses will be performed and advice
will be given to support the operating functions of Public Affairs, Marketing, Smoking
Issues and Regulatory Affairs.
The latter, because of its current importance, has been given a separate work area
number. However, for these notes the areas have been combined.
REVIEW TEXT:
Support to all the Operating Functions has continued as and when required This has
primarily been in the area of Regulatory Issues, standardisation and methodology.
The Centre has been a leader in the area of smoking methods and machine
harmonisation through the work of various CORESTA and ISO oorrwndtees. This work,
which has bow carried out within exImmely short time limits, has resulted in a naw
CORESTA method of smoking which vdl be adopted by ISO during the next year. The
major changes in the methodology relate to a new style of Glass Fibre Filter Holder
whilst those in the smoking machine relate to much tighter control of air flow over the
cigarettes.
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LABORATORY SERVICES
WORK AREA 902.04.200
LOCAL PROJECT NUMBER: 902.04.212
PROJECT REVIEW PERIOD: March - December 1 990
REVIEW TITLE: QUAINT
PERSON RESPONSIBLE: A.G. Stephenson
FUNDING SOURCE: BATCo
PROJECT OBJECTIVE:
To monitor centrally, product quality of key international brands manufactured by
Operating Companies, based on the PQR System.
REVIEW TEXT:
During 1990, samples of B&HSF and SES55 from a number of Operating Companies.
were evaluated at ErrC using Om POR System. The results were reported in December
1 990. For 1 991 the Intention is to monitor Players Gold Loaf. S&HSF, SE555 and ips.
AN the relevant Operating Companies have been inbrrned of Ow sample requirement
to cover Ow fuill year.
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LABORATORY SERVICES
WORK AREA 902.04.200
LOCAL PROJECT NUMBER: 902.04.220
PROJECT REVIEW PERIOD: March - December 1990
REVIEW TITLE: Liaison and Advice
PERSON RESPONSIBLE: P.K. Shillabeer; A.J. Burden
FUNDING SOURCE: BATCo TERRITORIAL DEPARTMENT
PROJECT OBJECTIVE:
Operating Company laboratories contact Laboratory Services Department for general
support and advice.
REVIEW TEXT:
Liaison and advice has continued to be provided on a regular basis. Enquiries, at the
rat* of three to four a day. covering laboratory equipment methodology, operation and
management have been received. Many enquiries rx)w relate to regulatory issues.
product quality and quality control.
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LABORATORY SERVICES
WORK AREA 902.04.200
LOCAL PROJECT NUMBER: 902-04.225
PROJECT REVIEW PERIOD: March - December 1990
REVIEW TITLE: Standard Methods of Analysis
PERSON RESPONSIBLE: P.K. Shillabser; A.J. Burden
FUNDING SOURCE: BATCo GENERAL
PROJECT OBJECTIVE:
The revision and adoon to the Standard Methods of Analysis diaWbuted to all
Operating Companies in 1987.
REVIEW TEXT:
Methods have continued to be up-dated as and when required. Following work on
establishing Group-wide standards for QC protocol and pmcadures it has become
clear VW the OC section of to moftft needs to be revised and improved and this
will be dorm during 1991.
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LABORATORY SERVICES
WORK AREA 902.04.200
LOCAL PROJECT NUMBER: 902.04.230
PROJECT REVIEW PERIOD: March - December 1 990
REVIEW TITLE: Inter-Laboratory Cross-Check Tests
PERSON RESPONSIBLE: P.K. Shillabeer; A.J. Burden
FUNDING SOURCE: BATCo TERRITORIAL DEPARTMENT
PROJECT OBJECTIVE.
To provide a bi-annual cross-check of the routine analyses performed within all the
Operating Company laboratories.
REVIEW TEXT:
The cross-check has been performed twice in the current year and Operating Company
laboratories have continued to find this Cho* extremely useful in maintaining their
analytical standard. The statistical analysis of to cross-check data continues to be
improved in an attempt to provide clear. simple reports of each Woratory's standard.
Further analyses will be added to the cross-check as and when needed or Laboratories
have the analytical ability to perform #Wm
A row. supplementary cross-check will be introduced during 1991 specifically for OC
laboratories. Hopefully this, together with the revised methods (902.04225). will help
in the standardisallon of fts important area of production.
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LA130RATORY SERVICES
WORK AREA 902.04.200
LOCAL PROJECT NUMBER: 9OZO4.240
PROJECT REVIEW PERIOO: March - December 1 990
REVIEW TrrLE: Computerisation
PERSON RESPONSIBLE: PX Shillabeer; N. Boham
FUNDING SOURCE- BATCo GENERAL
PROJECT OBJECTIVE:
The operation and improvement of the Laboratory Information and Management System
(UMS) within LSD and the dissemir%ation of information relating to laboratory
computerisation.
REVIEW TEXT:
The LIMS is now opwatiorkad within LSD and covers four different work areas. After
Whal operating problems arid user acceptance, improvements in sample trackin% data
acquisiticin and manipulation, data qualft and repor" have been found. The system
is still being custornised and improved and It will not be until it has been fully opera*xvd
for at least six months tad the improvement in sample turn-round can be a=wA*
measured.
KnowWge. bolh practical and theoretical, has bow gairod in areas such as data
acquisition, networking and system.operation. This Is now beirg used to advise and
help Operating Comparry laboratories who want to irtstall some form of oom;Kderisatlort
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LABORATORY SERVICES
WORK AREA 902.04.300
LOCAL PROJECT NUMBER: 902-04.3 1 WM=
PROJECT REVIEW PERIOD: March - December I 990
REVIEW TITLE: NAMAS AccreditioiVSlatl Training/
Technical Meetings and Reference Tests
PERSON RESPONSIBLE: P.K. . Shillabeer; ; A.J. Burden
FUNDING SOURCE: BATCo GENERAL
PROJECT OBJECTIVE:
To ensure that Laboratory Services Department Conforms to the crilleria set by some
Regulatory Authorities by providing the necessary trained personnel, documentation
and quality assurance system.
The three local project numbers under this work area have been combined for the sake
of these notes.
REVIEW TEXT:
The NAMAS accreditation of certain tests within the Brand Analysis area has been
retained. However, , extemion Of the accrodftabon to Wm other tests in ft area and
VW Materials Testing Laboratory has bow delayed due to lack of staff. This extension
is now planned for 1991.
As a result of the Notation within R&D. training procedures have had to be
modified as there is no longer a a designated Training Oftiow. The new practice is b
MO 'certfled oompeterW staff to train now pmonrW who are Om 'audW by me
Ouality Standards Manager. This procedure. . whilst not as effickut as the old, is
nevertheless accWabie to NAMAS.
Technical Meetings and reference tests with suppliers have owfinued such that
standards between the various laboratories are retained. This is is becom much more
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importantin the area of MaterialsTesting. wherethe moveto Supplier OualityAssurance
and the a=editaUon Of SUPMi&r'3 laboraWes means that biases between suppliers
and the Centre should not only be known, but fully understood and documented.
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LABORATORY SERVICES
WORK AREA 902.04.400
LOCAL PROJECT NUMBER: 902-04.410/420/4301"01450/460
PROJECT REVIEW PERIOD: March - December 1990
REVIEW TITLE. Brand Analysis for SAT(UME)
PERSON RESPONSIBLE: P.K. Shillabser; K.L. Brayshaw
FUNDING SOURCE: BAT(UK&E) Marketing Department/
BAT(UK&E) Corby Diet Plant
PROJECT OBJECTIVE:
To provide analytical data for BAT(UME) Marketing and Production Departments on
own and competition cigarettes and an tobacco samples.
The six local project numbers for this work area which cover Product Development
Samples, Export Brands. International Brands, Physical testing, Corby Samples and
the Product Database have been combined for the sake of these roles.
REVIEW TEXT:
Testing of all BAT(UME) own and selected competition brands from the BAT(UK&E)
markets has continued an a mpWbasis. Thelesbng of experimental products received
clirectly from BAT(UK&E) ortmugh work conducted by the STC, Product Development
Department on their behalf has also confirmie& This work has, on many occasions,
been performed under very tight time constraints in order to meet brand launch
deadlires. Approximately 4000 samples have bow submitted for analyses ranging
from full brand monitoring to simple moisture tests. The Corby DIET plant have
submitted approximately 3500 samples for nkotine, sugars and moisture contort which
have been analysed an a same day service basis.
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LABORATORY SERVICES
WORK AREA 902.04.500
LOCAL PROJECT NUMBER: 902.04.5101520/530/540/550/560/5701580
PROJECT REVIEW PERIOD: March - December 1990
REVIEW TITLE Materials Testing for BAT(UME)
PERSON RESPONSIBLE: PX. ShiUabeer, S. Havercroft
FUNDING SOURCE: BAT(UK&E) Materials Department
PROJECT OBJECTIVE:
To provide a comprehensive testing service on packaging and other materials for
BAT(UK&E) including Purchasing Department
The eight local project numbers for this work area which cover Routine Testing, Supplier
Quality Assurance, Materials Database, Wrapping Materials Investigations Related to
Production, Materials Spe-cificaton Review, Out-tum Samples for Purchasing
Department, Non-mutine Testing for Purchasing Department and Reference Testing
have been combined for the sake of these notes.
REVIEW TEXT:
Testing of out-tum samples for BAT(UK& E) and Purchasing Department has continued
on a regular basis. The introduction of the LIMS; has led to greater automation in to
area of sample logong, out-tum quantity selection and test allocation. This has been
bonelliciall in a rwmber of ways to both the laboratory and Purchasing Deparbrisint.
Further work in communication between the LIMS and the new Purchasing Computer
System is continuing. Approximately 2600 samples have bow submitted for analyses
ranging from full paper and Upping analos to simple adhesive tests.
Support to Southampton factory has grown with approximately sixty formal requests
for analysis being submifted to help resolve materials related production problems.
Many other requests for support, not involving formalised Ws", have also bow
answered. Visits by Production towns from the factory, as part of their on-going trah*V
has also continued.
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Supplier Quality Assurance (SOA) is now in operation with two suppliers and this
appears to be working well. Other suppliers will be added to the system as and when
they are technically capable.
As part of the evolution of the UMS and the SOA system a now database has been
created for the storage of information relating to cigiarette paper. This includes both
own and suppler data where applicable and will be expanded where appropriate.
The introduction of SCA has released some effort which is being taken up by new and
revised packaging project work. Further specjfic@ns are being generated by the
Materials Specificabon Review to which the Departmenl continues to contribute.
Testing for Operating Companies has continued as has support to those buying direct
locally.
Reference testing with Suppliers has also continued on a regular basis.
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LABORATORY SERVICES
WORK AREA 902.04.600
LOCAL PROJECT NUMBER: 902.04.610/620/630
PROJECT REVIEW PERIOD: March - December 19W
REVIEW TITLE: Scientific Support to BAT(UME)
PERSON RESPONSIBLE: PX Shillabeer, K.L. Brayshaw, S. Havercroft
FUNDING SOURCE: BAT(UK&E) Production Department/
else, BAT(UME) Leal DepartmenV
BAT(UK&E) General
PROJECT OBJECTIVE:
To provide scientific advice and analytical support to BAT(UK& E) functional
departments in Woking and the plants.
The three local project numbers for this work area which cover Analytical Support to
Southampton and Corby plarft, Analysis for Leaf Department and Support to Pubic
Affairs have been combined ior the sake of #me notes.
REVIEW TEXT:
Analytical support has continued to be provided to the BAT(UK&E) plants as and when
required.
Analyses for Leaf Department have also continued with the testing of tobacco grades
using dw Tar Predictor being increashVly perflormed.
Support to Public Affairs has primarily been in the area of Testing Regulations relating
to the Tobacco Industry. This has mainly been in relationship to how new reguLiNons
and standards wig affect Om Midde East trade.
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LABORATORY SERVICES
WORK AREA 902.04.700
LOCAL PROJECT NUMBER: 902-04.710(720
PROJECT REVIEW PERIOD: March - December 1990
REVIEW TITLE: Technical Reviews and Visits/
Training of Operating Company Personnel
PERSON RESPONSIBLE: P.K. Shillabeer; A.J. Burden
FUNDING SOURCE: BATCo TERRITORIAL DEPARTMENT/FIXED
CHARGES
PROJECT OBJECTIVE:
To ensure that laboratory services withn Operating Companies are provided with the
support required to maintain a high standard relevant to their Company operations.
The two local project numbers under this work area have bow combined for the sake
of these notes.
REVIEW TEXT:
Full Technical Reviews have been conducted in WWda and Switzerland and visit
reports have been issued to both conipanw. Technical visits have been made to
Belgium and Wintermans to cover specific issues.
Personnel from Guatem", Kenya and Saudi Arabia have received formal training
courses of up to four weeks duration, wNst numerous vbftm have received basic
training ranging in length from one hour to several days.
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LABORATORY SERVICES
WORK AREA 902.04.800
LOCAL PROJECT NUMBER: 902.04-810/820/830
PROJECT REVIEW PERIOD: March - December 1990
REVIEW TITLE: Routine Analysis/Materials Testing/
Cross-Check Tests
PERSON RESPONSIBLE: PX Shillabeer-, K.L. Brayshaw, S. Havercroft
FUNDING SOURCE: BATCO TERRITORIAL DEPARTMENT/RXED
CKARGES
PROJECT OBJECTIVE:
To provide routine brand testing and to monitor studies performed by Operating
Companies during the development or modification of products. To provide testing
facilities for materials purchased directly from Suppliers by an Operating Company and
to perform specific cross-check tests with Operating Companies on requesL
The three local project numbers under this work area have been combined for the sake
of these notes.
REVIEW TEXT:
Brand and Materials testing has been conducted on a regular basis for a number of
companWs. Cross-dmick oompansons, which are used by all the Operating Company
laboratories from time to time, have been performed as and when requested. These
tests have on occasion, led to further investigative work being performed lor ft
Company in question.
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