Wireless FAQ
Questions
Answers
- Which account do I use to access wireless?A GALEN Account allows you to connect to the 'UCSF' network using the MAC address in your device, while a MyAccess ID (VPN User ID) allows you to connect to either the 'UCSFwpa' or 'UCSFnet" wireless networks.
- What is a GALEN account?A GALEN Account allows you to set up a personal account to use services provided by the UCSF Library and Center for Knowledge Management.
- What is a MyAccess account?
MyAccess is a campus-wide service providing central authentication (login) and authorization (access to UCSF systems).
Please refer to the MyAccess FAQ for more information.
- What is the wireless network name?There are actually three different wireless network names: 'UCSF,' 'UCSFwpa' and UCSFnet. The network name is case sensitive. Whenever possible, please select 'UCSFwpa' because it offers the best security.
- How do I set my SSID so I can connect via wireless?Please set the network SSID to 'UCSF,' 'UCSFnet' or 'UCSFwpa.' Most wireless devices include a configuration utility which is active in the System Tray in Windows (usually located next to the time display in the bottom right-hand corner of your screen) or in the Menu Bar in Mac OS (usually located next to the time display in the upper right-hand corner of your screen).
- What resources do I have access to with wireless?You have access to all Library resources as if you were using a Library workstation.
- Can I use wireless anywhere else on the UCSF campus?Yes. Wireless is also available in many other locations on the UCSF campus. Please refer to the wireless maps for details about campus wireless access.
- I installed Windows Service Pack 3. What can I do?Download this hotfix if you have installed Windows XP Service Pack 3 and cannot get wireless after the update. You will need to accept Microsoft's usage agreement and submit your email address. We recommend you first copy this onto a flash drive from another computer and then run it on your laptop. Please come to the Interactive Learning Center for assistance.
- Who is eligible to use wireless?UCSF students, faculty and staff can use the UCSF, UCSFnet or UCSFwpa wireless networks.
- Can I pay to use wireless if I am not part of UCSF?No. UCSF wireless is only available to UCSF students, faculty or staff.
- Where can I go if I need help?Consultants are available in the Library's Interactive Learning Center. Please stop by the Parnassus Library in CL229 or see our Technical Support page for more information.