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Frequently Asked Questions

Frequently Asked Questions

Wiki@UCSF Frequently Asked Questions

Questions

Answers

  • Is wiki content visible to the public?

    The wiki is organized into spaces. Some spaces are public, which means anyone can view them without logging in. Other spaces are accessible to all users who are logged in. Most spaces are private, which means that in addition to logging in, individual users must be given permission to enter the space. Private and login required spaces are invisible to other users, and cannot be accessed without the proper permissions. If you have questions about the access permissions for a specific space, please contact the Space Administrator or the Wiki@UCSF Administrators.

  • How can a user log in to the wiki?

    All UCSF employees and students can log in to Wiki@UCSF with their MyAccess account. Users at certain other universities (shown in the drop-down menu on the login page) can log in with their campus equivalent of a MyAccess account. Other users may request a UCSF Guest MyAccess account.

  • Why can't I find the wiki space or page I'm looking for?

    First, make sure you are logged in (instead of a 'Log In' link, you'll see your name on the top right of the wiki screen). If you're logged in and you still can't find a space, then you do not have permission to access that space. Please contact the Space Administrator or the Wiki@UCSF Administrators to request access to the space.

  • Do I have to be connected to the campus network?

    No. You can access the wiki from any computer with an internet connection. However, users located at some organizations (such as the San Francisco VA Hospital) may be blocked by their organization's firewall. These users may be able to connect to the campus network via VPN and then access the wiki. For more information about VPN, visit the UCSF ITS website.

  • How do I create a new wiki space?

    UCSF faculty and staff may request a Wiki@UCSF space by completing the Wiki Space Request Form. Please read the Wiki@UCSF Use Policies and the Terms and Conditions before requesting a new wiki space.

  • What is a Space Administrator?

    The person who requests a new wiki space is designated as the Space Administrator for that space. This person controls the access permissions for the space, and can modify the overall look and feel of the space. The Space Administrator must be UCSF faculty or staff. To transfer Space Administrator duties to another user, please contact the Wiki@UCSF Administrators.

  • What resources are available to help people learn to use the wiki?

    Within the wiki there is a Wiki Training space with information for users and Space Administrators, including basic and advanced training presentations. The library also offers wiki classes. Check the UCSF Library Class Schedule or contact the Wiki@UCSF Administrators for more information.