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Frequently Asked Questions

Frequently Asked Questions

Wiki@UCSF Frequently Asked Questions

Answers

  • Is wiki content visible to the public?

    The wiki is organized into spaces. There are three types of spaces:

    • Public: Visible to anyone, no login required
    • Login Required: Visible only to users who log in
    • Private: Visible only to users who log in and have been given specific permission to access the space

    Most spaces are private. If you don't know who can access a particular space, please contact the Space Administrator or the Wiki@UCSF Administrators.

  • How does a user log in to the wiki?

    There's a 'Log In' link at the top right of every screen. If you see your profile picture/icon instead, you're already logged in. All UCSF employees and students can log in to Wiki@UCSF with their MyAccess account. Users at certain other universities (shown in the drop-down menu on the login page) can log in with their campus equivalent of a MyAccess account. Other users may request a UCSF Guest MyAccess account.

  • Why can't I find the wiki space or page I'm looking for?

    First, make sure you are logged in. Instead of a 'Log In' link at the top right of the wiki screen, you'll see your profile picture/icon. Then search for the page or space using the search box at top right or the Spaces directory at top left. If you're logged in and you still can't find a space, you probably don't have permission to access the space. Please contact the Space Administrator or the Wiki@UCSF Administrators to request access to the space.

  • Do I have to be connected to the campus network?

    No. You can access the wiki from any computer with an internet connection. However, users located at some organizations (such as the San Francisco VA Hospital) may be blocked by their organization's firewall. These users may be able to connect to the campus network via VPN and then access the wiki. For more information, see UCSF IT's VPN page.

  • How do I create a new wiki space?

    UCSF faculty and staff may request a Wiki@UCSF space by completing the Wiki Space Request Form. Please read the Wiki@UCSF Use Policies and the Terms and Conditions before requesting a new wiki space.

  • What is a Space Administrator?

    The person who requests a new wiki space is designated as the Space Administrator for that space. This person controls the access permissions for the space, and can modify the overall look and feel of the space. The Space Administrator must be UCSF faculty, staff, or student. To transfer Space Administrator duties to another user, please contact the Wiki@UCSF Administrators.

  • What resources are available to help people learn to use the wiki?

    Within the wiki there is a Wiki Training space with information for users and Space Administrators, including basic and advanced training presentations. We also offer web-based orientation sessions upon request.  Please contact the Wiki@UCSF Administrators for more information.