Printing FAQ
Printing FAQ
For help, please contact computing staff or come to the Parnassus Library Tech Commons service desk in CL240.
Questions
Answers
- How do I add money to my GALEN Account to pay for printing?Go to the Cashier's Window in Copy Services on the main floor of the Library. You may use cash, check, credit card, ATM card, or an approved departmental recharge number to add money to your GALEN Account. You may also add money to your account at the Mission Bay Library, using cash or departmental recharge only.
From the web, you can go to print.library.ucsf.edu and use your GALEN account to login. There is a $5.00 minimum when using a credit card at a service desk or online. - How do I know how much money is in my GALEN Account for printing?When initiating a print request, the balance in your account will always display as soon as you log into your account. You will not be able to print if your account has insufficient value to complete the print request.
- How much can I deposit into my GALEN Account for printing?There is a $50 per deposit maximum. The minimum amount you can deposit is $1.00; however, there is no minimum amount necessary to keep your account active.
- Can I get a refund of unused funds in my GALEN Account?No.
- Can I get a refund if no printout came out of the printer?Yes, please come to the Tech Commons service desk in CL240 and a technician will give you a refund. You can also fill out our contact us form.
- My credit card was declined, where can I get help?Please come to the Tech Commons service desk in CL240 and a technician will give you a refund. You can also fill out our contact us form or find out more information.