Computing FAQ
Computing FAQ
Questions
Access
- The door is locked. How do I get access?
- How do I login?
- I'm having a problem with my mail@UCSF account. Whom do I contact?
- How do I create a wiki space or get a Wiki@UCSF account?
Learning Technologies
- Where are Learning Technologies staff located?
- Where is CLE online course information?
- Where can I find information about podcasting?
GALEN Accounts
- Where can I create, view/modify, or renew my GALEN Account?
- Where can I find out more about GALEN Accounts?
Printing
- What kinds of printing services are available?
- How do I add money to my account?
- Where can I go to print on special paper?
Remote Access
- Where do I go to access UCSF VPN remote services?
- How do I get remote access to UCSF library resources?
Software
- How do I purchase a software license with Research Software Licensing?
- What other UCSF software license agreements are available? (not RSL)
Other Resources
Answers
Access
The door is locked. How do I get access?
Computing spaces are locked after business hours and on weekends. Simply use your UCSF ID to unlock the door. An access code is no longer required.
If you have been issued a new card because your UCSF ID was lost or stolen, only the new card will work with the door ID Card readers. Please contact the UCSF Police for any ID card access-related issues: (415) 476-1414. Only UCSF students, faculty and clinical residents have access.
This is the same as:
- mail@UCSF
- UCare
- Mission Bay Computer Lab
- Staff computer
Need assistance with your login?
- Students, contact the UCSF IT Service Desk: (415) 514-4100.
- Faculty and personnel, contact your department’s computer support coordinator.
Printing
What kinds of printing services are available?
The Library's printing service provides laser printing for a fee. All computers are configured to print. You will need to login to your GALEN account and add money in order to print. Single-sided color printing is available to UCSF students, faculty, and staff in the Parnassus Library computing space only.
Where can I go to print on special paper?
UCSF Documents, Media & Mail can copy to a variety of media. Please do not print on anything other than the plain white paper provided by the Library. Other materials, including letterhead, may cause mechanical failures.
